Angela Matozo
Aurora,CO
Summary
Dear Hiring Manager After reviewing the position requirements, I believe that my qualifications, experience and educational pursuits are a great fit as the kind of candidate your company is looking for. My Psychology experience mixed with my Social Work knowledge, as well as my graduate degree education combined with my previous work experiences has given me a great foundation of knowledge and skills. I learn new technologies quickly and apply those abilities to improve the work I do. Additionally, I'm good at Personal management and organization skills Communication and Teamwork skills Social media and computer skills Problem-solving and interpersonal skills Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement. Resilient Special Education Teacher familiar with challenges associated with teaching special needs children. Remains positive under times of stress or conflict. Works well with classroom teachers to develop accommodations and special techniques for mainstream classroom inclusion. Special education professional highly skilled in working with students by perceiving needs and supporting various functions. Extensive mentoring and tutoring experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ILC Para Severe Needs
Cimmaron Elementary School
Aurora, CO
01.2022 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Attended and facilitated IEP meetings for students and families.
Direct Support Professional
Pasco Personal Assistance Services Of Colorado
Aurora, CO
01.2020 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Host Home Provider
Williams Host Home
Aurora, IA
08.2018 - 05.2022
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands and household chores.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom, to and from to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Supervised 2 household staff, contractors and vendors.
- Liaised with key accounts to deliver targeted administrative household support.
Lead Bilingual Program Manager
Laradon Hall
Denver, CO
05.2016 - 08.2018
- Devised tools and benchmarks to improve team performance and monitor production.
- Identified system needs and designed processes to support business requirements.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Mentored and supported 3 department employees to create strong workplace culture.
- Tracked and reported monthly program results to customers and stakeholders to facilitate change management activities.
- Collaborated with 10 staff to define legal and operational parameters.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance on monthly and annual basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve safety issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered training for staff development, change management and materials, process and technical controls.
- Optimized processes and supervised 10 employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Developed detailed plans based on broad guidance and direction.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised and performed human resource management functions for 10 subordinates.
- Developed and administered project budgets.
- Established and maintained long-range plans for quality assurance.
- Managed internal operational standards and productivity targets for quality of life and daily living skills.
- Managed quality programs to reduce overdue compliance activities.
- Engaged prospects and customers through trade shows, seminars and workshops.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth daily operations.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Entered data into Therap system, implementing tight safeguards to secure financial and personal information.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Provided management oversight and operational control of assigned programs.
Bilingual Support Coordinator
CSCSO -Central State Community Services Oklahoma
Oklahoma City, OK
01.2013 - 11.2015
- Scheduled appointments and meetings for director and 20-member team.
- Coordinated meetings and events for internal and external groups.
- Worked with other departmental staff to answer questions and resolve problems.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Coached employees through day-to-day work and complex problems.
- Tracked and documented metrics, and evaluated trends.
- Interpreted management directives to define and document administrative staff processes.
- Monitored employee and customer interactions to assess quality of service.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and implemented training programs to maximize team performance.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 20 employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Senior Support Coordinator.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised 20 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Arranged corporate and office conferences for company employees and guests.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Recruited, hired, trained and supervised staff of 20 and implemented mentoring program that offered positive employee engagement.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed internal requirements which complied with state and federal standards to minimize regulatory risks and liability across program.
- Drove implementation of word and excel software to automate office operations.
Case Management Specialist
Central Oklahoma Behavioral Health Services
Oklahoma City, OK
01.2011 - 01.2013
- Provided safety planning, crisis intervention, and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Education
Master of Science - Social Work
University of Denver
Denver, COBachelor of Science - Social Work/Psychology/Human And Family Services
Southwestern Christian University
Bethany, OK05.2013
Associate of Science - Psychology
Redlands Community College
El Reno, OK12.2010
Associate of Arts - Child Development
Redlands Community College
El Reno, OK05.2009
Certificate of Mastery in Child Developent - Child Development
Tulsa Community College
Tulsa, OK05.2006
High School Diploma -
University High School
Roswell, NM05.2000
Skills
- Classroom Management
- Interactive Learning
- Individual Education Plans IEPs
- Curriculum Adjustments
- Verbal and Non-verbal Communication
- Motivating Students
- In-Depth Knowledge of Autism
- Educational Strategies
- Student Rapport-Building
- Differentiated Instruction
- Educational Settings
- Classroom Instruction
- Positive Reinforcement Methods
- Skills Development
- De-Escalation Techniques
- Applied Behavior Analysis
- Conflict Resolution Techniques
- Behavior Modification
- Student Support
- Developmental Disorder
- Crisis Prevention and Intervention
- Emotional Disorders
- Behavior Standards
- Student Inclusion
- Autism and Spectrum Disorders
- Individualized Education Programs (IEP)
- Nonviolent Intervention
- Different Learning Styles
- Positive Interactions
- Cognitive Disabilities Knowledge
- Behavior Redirection
- Cultural Awareness
- Attention Deficit Hyperactivity Disorder (ADHD)
Certification
Infant-Child-Adult: CPR/AED/1st Aid and bloodborne pathogens as well as
Basic Life Support Infant-Child-Adult.
Bilingual-Read/Write and Speak fluent Spanish
ACTFL-American Council on the Teaching of Foreign Languages-Certified LPT/RPT/WPT
MAT-Medication Administration Certified and Trained
Biennial Crisis Prevention Intervention Trained and Certified
Safety Care Advanced Skills-High Severities 1 & 2 – QBS-Quality Behavioral Solutions to Complex Behavior Problems
Languages
Spanish
Native or Bilingual
Timeline
ILC Para Severe Needs
Cimmaron Elementary School
01.2022 - Current
Direct Support Professional
Pasco Personal Assistance Services Of Colorado
01.2020 - Current
Host Home Provider
Williams Host Home
08.2018 - 05.2022
Lead Bilingual Program Manager
Laradon Hall
05.2016 - 08.2018
Bilingual Support Coordinator
CSCSO -Central State Community Services Oklahoma
01.2013 - 11.2015
Case Management Specialist
Central Oklahoma Behavioral Health Services
01.2011 - 01.2013
Master of Science - Social Work
University of Denver
Bachelor of Science - Social Work/Psychology/Human And Family Services
Southwestern Christian University
Associate of Science - Psychology
Redlands Community College
Associate of Arts - Child Development
Redlands Community College
Certificate of Mastery in Child Developent - Child Development
Tulsa Community College
High School Diploma -
University High School
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