Angela May
Louisville,KY
Summary
Dedicated professional attitude, highly disciplined and self-motivated. Attentive to details and capable of taking charge in any situation to obtain positive results. Works well with others as a safe and concerned team member. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Church Manager/Accountant
Westside Church of Christ
01.1991 - 01.2024
- Clerical, Financial Accountant, provide service to average 250 memberships, arrange committee meetings, Arrange/supervise Funeral Services and Wedding Ceremonies, keep membership records update, Maintain Church Library, Order supplies for all committees, Worked from home during Covid Shutdown
- Developed and implemented new system for tracking church membership information.
- Organized weekly staff meetings to ensure effective communication between departments.
- Provided training and mentorship to new staff members in areas of financial management, administrative procedures, and customer service.
- Conducted periodic audits of church finances to ensure accuracy and compliance with applicable laws and regulations.
- Oversaw preparation of annual budgets, ensuring sufficient funds were available for operational needs.
- Negotiated contracts with vendors for supplies, equipment, and other services needed by church.
- Coordinated special events such as conferences, concerts, weddings, funerals, and banquets.
- Created promotional materials such as brochures and newsletters to increase awareness of church activities.
- Monitored performance metrics on regular basis to assess progress towards organizational goals.
- Served as liaison between board of directors and staff members.
- Oversaw creation of small group ministries that fostered deeper connections among congregants.
- Assisted in developing comprehensive stewardship program that encouraged generous giving among congregants.
- Managed church operations effectively by overseeing facility maintenance, staff management, and financial administration.
- Provided support during times of crisis or need within congregation by coordinating meal trains, visitations, or counseling referrals as needed.
- Implemented new communication strategies to keep congregation members informed and engaged in church activities.
- Enhanced security measures throughout facility by installing surveillance cameras and conducting regular safety audits.
- Constructed budget plans and monitored spending, ensuring efficient use of resources while maintaining financial stability.
Certified Nurses Aide/Private Duty
Comfort Keepers Home Care
01.2018 - 12.2022
- Provided services to elderly within 100-mile radius, managed daily care plans, Charting, Transported them to appointments
- Provided basic patient care, including bathing and feeding.
- Assisted nurses with medical procedures, such as taking vital signs and administering medication.
- Observed patients for changes in condition or behavior, reporting any changes to nursing staff.
- Monitored fluid intake and output levels of assigned patients according to hospital protocol.
- Provided emotional support for family members during difficult times.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Enhanced patient comfort by providing personalized care and addressing individual needs.
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Maintained clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Monitored vital signs and reported any abnormalities to supervising nurse immediately, ensuring timely medical intervention when needed.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Retail Assistant Manager
Cato Fashions
02.2016 - 05.2018
- Opening/ Closing store, Clothing, Credit Card sales, banking deposits, Assigning duties
- Assisted with recruiting efforts for new customer service assistants, reviewing resumes and conducting interviews as needed.
- Monitored incoming calls from customers, assessing how well employees responded to their needs while also offering suggestions for improvement where needed.
- Resolved conflicts between team members or with customers in effective manner that minimized disruption.
- Handled sensitive information in accordance with company policy while maintaining confidentiality at all times.
- Tracked performance metrics such as call wait times or average length of calls in order to optimize efficiency levels within department.
- Kept abreast of industry trends and changes in technology so that team was always up to date on advances within field.
- Interviewed, hired and trained staff to meet company objectives.
- Answered phone calls and responded to questions and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered positive work environment, promoting teamwork and open communication among staff members.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Managed 15-20 associates
- Helped more then 60 customers daily
Customer Care Representative
Catherines
02.2014 - 03.2016
- Opening/ Closing store, Clothing, Credit Card, and Perks sales
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Updated knowledge base articles regularly with relevant content that is easily accessible by customers.
- Tracked key performance indicators related to customer service operations using various reporting tools.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Worked with 20 other associates any given week
Education
Bachelors of Arts in Music - Music
Harding University of Arkansas
Arkansas City, AR01.1985
Associate of Arts - Music Education
Southwestern Christian College of Texas
Texas City, TX01.1982
Skills
- Patient-Focused Care
- Electronic Charting
- Patient Lifting
- Monitoring Fluids
- Medical Terminology Knowledge
- Calm and Level-Headed Under Duress
- Collecting Vital Signs
Timeline
Certified Nurses Aide/Private Duty
Comfort Keepers Home Care
01.2018 - 12.2022
Retail Assistant Manager
Cato Fashions
02.2016 - 05.2018
Customer Care Representative
Catherines
02.2014 - 03.2016
Church Manager/Accountant
Westside Church of Christ
01.1991 - 01.2024
Bachelors of Arts in Music - Music
Harding University of Arkansas
Associate of Arts - Music Education
Southwestern Christian College of Texas
Similar Profiles
Athena GaleAthena Gale
Volunteer at Christ Church Anglican ChurchVolunteer at Christ Church Anglican Church
Kelly ThomasKelly Thomas
Graphic Designer at Westside Family ChurchGraphic Designer at Westside Family Church
Joseph G. WilliamsJoseph G. Williams
Senior Pastor at Westside Community ChurchSenior Pastor at Westside Community Church