Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA MAY

North Aurora,IL

Summary

A leader who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Experienced leader adept at problem solving, customer service and hiring and training quality staff. Ability to work effectively within a team environment and independently with minimal direction. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, sales analysis, talent training/development, merchandising and remodeling.

Overview

24
24
years of professional experience

Work History

Store Manager

Dicks Sporting Goods
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Assistant Store Manager

Dicks Sporting Goods
08.2014 - 08.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Store Manager Remodel Coordinator

Dick's Sporting Goods, Inc
06.2017 - 03.2023
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Communicate with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Resolved issues through active listening and open-ended questioning, escalating major problems.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Purposefully managed a payroll budget to ensure project comes in under or right on target.
  • Communicating with General Contractor and the store team to make sure all business needs are executed at the highest level to minimize impact on everyday business.
  • Created and communicated a condensing plan that would strategically have the least effect on everyday business operations to create a seamless transition.
  • Walk with high company executives through the project and speaking to the business


Sales Floor Department Manager

Target
01.2013 - 08.2014
  • Managed 8-16 associates. Maintained entire sales floor and kept up with daily functions of the job. Recommended merchandise based on customer needs. Explained information about the quality, value, and style of products to influence buying decisions. Held each team member accountable for achieving brand and performance goals. Reorganized the sales floor to meet company demands. Completed weekly schedules according to payroll policies.

Price and Presentation Supervisor

Target
01.2002 - 01.2013
  • Managed 5 associates. Planned, executed, and followed up all transitions that lead to the stores success. Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Maintained visually appealing and effective displays for the entire store. Recruited, hired, developed, and retained retail talent for the company.

Education

Bachelor of Science - Business

Waubonsee Community College
Sugar Grove, IL
06-2007

Skills

  • Dependable and reliable
  • Exceptional multi-tasker
  • Flexible schedule
  • Staff training and development
  • Team leadership
  • Retail merchandising specialist
  • Store operations
  • Superior organization skills
  • Strong work ethic
  • Retail inventory management
  • Conflict resolution
  • Excellent communication skills
  • Excellent internal/external customer service
  • Strong interpersonal skills
  • Space planning
  • Strong problem-solving ability
  • Customer service
  • Store opening and closing
  • Operations management
  • Work Planning and Prioritization
  • Operational efficiency
  • Strategic planning
  • Sales analysis
  • Maximizing profitability

Timeline

Store Manager

Dicks Sporting Goods
08.2024 - Current

Assistant Store Manager Remodel Coordinator

Dick's Sporting Goods, Inc
06.2017 - 03.2023

Assistant Store Manager

Dicks Sporting Goods
08.2014 - 08.2024

Sales Floor Department Manager

Target
01.2013 - 08.2014

Price and Presentation Supervisor

Target
01.2002 - 01.2013

Bachelor of Science - Business

Waubonsee Community College

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