Angela McCall
Kansas City,KS
Summary
Compassionate Community Health Worker with 15+ years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Health Worker/Program Manager
CHC Of Wyandotte County
12.2019 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Addressed patient concerns and provided support to vulnerable demographics.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and maintained relationships with community partners to build program scope.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Collaborated with external organizations to coordinate health and social services.
- Targeted specific community groups with wellness and disease management information.
- Set up community health education and promotion programs to reduce chronic conditions.
- Created and distributed health-related education materials to improve program awareness.
- Monitored and documented participants' progress toward individualized health goals.
- Led outreach activities to target specific demographics and promote health initiatives.
- Explained required eligibility applications to patients and helped complete applications for services.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Collaborated with local organizations to expand health services and resources.
- Participated in health promotion campaigns to raise awareness of health issues.
- Developed and implemented training classes to educate team members and community residents.
- Manage at least 20-30 calls per day from clients
- Documentation daily
- Calendar maintenance
- Home visits with clients
- Advocate for clients
Assistant Overnight Manager
Winsteads
11.2018 - 12.2019
- Trained new and existing staff to achieve best practices.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Managed 15 employees in delivering smooth, productive night shift operations.
- Processed customer orders quickly and accurately.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
Overnight Assistant Manager
Chubbys On Broadway
07.2017 - 10.2018
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Processed customer orders quickly and accurately.
- Assessed and adjusted staffing levels to meet operational demands.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Coordinated vendor and supplier activity for timely delivery of products and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
worker
Temp Agency
05.2014 - 08.2016
- Demonstrated adaptability by performing a variety of duties according to location
- Repacking and relabeling of product according to company specifications
- Server at Tex-Mex restaurant providing direct customer care and food service
Assistant Manager
Factory Card and Party Outlet
08.2008 - 07.2010
- Maintained inventory by stocking shelves, and replacing product to increase sales
- Cash handling including counting drawers, completing reports and reconciling amounts at end of shift
- Scheduled employees to cover shifts to meet the needs of customer flow
Server/Hostess
Cracker Barrel
10.2003 - 05.2004
- Supervision of staff including scheduling shifts and ensuring coverage
- Cash handling including counting drawers and reconciling amounts at end of shift
- Knowledge of safe food handling according to local ordinances and standards
Education
Certificate - Community Health Worker
Metropolitan Community College - Kansas City
Kansas City, MO01.2020
High School Diploma -
Webb City High School
Webb City, MO05.1998
Skills
- Adaptability in restaurant setting including ability to work multiple positions
- Knowledge of production work through assignment in packaging warehouse
- Knowledge of community engagement
- Health Coaching
- Team Assignments
- Health Care System
- Public Outreach
- Schedule Management
- HIPAA Guidelines
- Encounter Documentation
- Community-Based Resources
- Healthcare Advocacy
- Active Listening
- Diabetes Management Instruction
- Microsoft Office, Excel, and Powerpoint
Certification
- CPR
- Car Seat Technician
- Hippaa trained
- medicare fraud
- doula
- diabetes management
- case management
- breastfeeding
- postpartum
- healthy heart
- mental aid first aid
Timeline
Community Health Worker/Program Manager
CHC Of Wyandotte County
12.2019 - Current
Assistant Overnight Manager
Winsteads
11.2018 - 12.2019
Overnight Assistant Manager
Chubbys On Broadway
07.2017 - 10.2018
worker
Temp Agency
05.2014 - 08.2016
Assistant Manager
Factory Card and Party Outlet
08.2008 - 07.2010
Server/Hostess
Cracker Barrel
10.2003 - 05.2004
Certificate - Community Health Worker
Metropolitan Community College - Kansas City
High School Diploma -
Webb City High School
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