Angela Mccalla
3528 Grace Ave Bronx ,New York
Summary
I have worked for the city for 34 years i did on the job trainings for multiple things in managerial things. I am a people person and a fast learner.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Coordinating Clerical Manager (ACM)
Bellevue Hospital
Manhattan, NY
07.1991 - 10.2021
- Assisted in team coordination and communication to enhance workflow efficiency.
- Supported project planning by organizing tasks and maintaining schedules.
- Learned operational processes to ensure compliance with safety standards.
- Contributed to team meetings, sharing insights for process improvements.
- Managed documentation and record-keeping for project tracking purposes.
- Collaborated with colleagues to facilitate knowledge sharing and training sessions.
- Adapted quickly to new tools and systems for improved task execution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Evander Childs High School
Bronx New York No Degree - Data Entry
Bronx Community College
Bronx, NYSkills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Staff training and development
Documentation and reporting
Relationship building
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Affiliations
Nothing
Certification
On the job certification
Timeline
Coordinating Clerical Manager (ACM)
Bellevue Hospital
07.1991 - 10.2021
High School Diploma -
Evander Childs High School
No Degree - Data Entry
Bronx Community College