Angela McClain

• Conducted regular staff meetings to discuss progress and address any issues or concerns.
• Managed all incoming calls and correspondence from outside sources in a timely manner.
• Trained new employees on company policies and procedures related to their roles.
• Resolved conflicts between staff members when needed.
• Reviewed employee performance evaluations regularly to ensure standards are met
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Delegated work to staff, setting priorities and goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Greeted visitors and provided them with assistance.
• Scheduled appointments for clients, customers, and other visitors.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Scheduled and confirmed appointments.

• Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
• Provided onsite training
• Collected food, wine and appetizer orders from patrons
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers
• Prepared salads and appetizers to back up kitchen
• Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
• Managed closing duties, including restocking items
• Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
• Maintained consistent quality and high accuracy when preparing identical dishes every day

• Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift
• Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving
• Assisted in the preparation of menu items such as steaks, burgers and sandwiches
• Modified standard recipes to make up for ingredient issues or match customer requirements, including allergen concerns
• Operated fryers and grills according to instructions to maintain safety and food quality
• Sanitized food preparation areas, grills and equipment to prevent illness and avoid cross-contamination from raw items

• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Washed and sanitized dishes after every use to protect customers.
• Provided excellent and professional service to ensure guest satisfaction.
• Worked effectively with fellow team members in fast-paced, and intense environments.
• Sanitized food preparation areas, grills and equipment to prevent illness and avoid cross-contamination from raw items.

• Assisted with personal care, bathing and grooming, dressing, toileting, and exercise.
• Scheduled medical appointments.
• Maintained safety by eliminating hazards and correcting issues.
• Prepared healthy meals for to meet unique nutrition needs.
• Arrange medication and reminded patients to take each according to the correct schedule.
• Carefully selected, developed and retained qualified staff, as well as trained three new staff annually.

 •Assisted with personal care, bathing and grooming, dressing, toileting, and exercise.
•Scheduled medical appointments.
•Maintained safety by eliminating hazards and correcting issues.
•Prepared healthy meals for to meet unique nutrition needs.
•Arrange medication and reminded patients to take each according to the correct schedule.
•Carefully selected, developed and retained qualified staff, as well as trained three new staff annually.

• Presented completed orders to servers in an efficient manner.
• Adhered to all regulatory standards regarding safe and sanitary food prep.
• Offered support to other stations in high-volume shifts or as needed.
• Maintained consistent quality and high accuracy when preparing identical dishes numerous times in one shift.
• Oversaw and completed kitchen tasks and preparation for opening and closing shifts.
• Assisted with training and development of new talent.

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
• Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques and tooth polishing.
• Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
• Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
• Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.