ANGELA MCCLURE
Ada,OK
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Preregistration & Preauthorization Supervisor
Chickasaw Nation Department Of Health
03.2020 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Achieved results by working with staff of 18 to meet established targets.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Manages any issues that arise between Insurance Authorization Specialists and/or Preregistration staff and other modalities and discuss with manager if necessary.
Preregistration Specialist
Chickasaw Nation Department Of Health
03.2020 - 12.2022
- Followed all company policies and procedures to deliver quality work.
- Maintained 3 to 5 days schedules on 4 clinics
- Successful in working in RPMS, EHR and Moonwalk
Registration Supervisor
Mercy Internal Medicine Clinic
07.2018 - 03.2020
- Assisted in development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
- Checked in and out approximately 30-40 patients coming in for appointments.
- Had patients sign all necessary documents and scanned into medical chart.
- Updated all demographic and insurance plans using EPIC system.
- Called all patients to advise them of their upcoming appointments.
- Collected funds on current and outstanding bills.
- Made Collection calls.
- Helped patients get financial assistance.
Registration Supervisor
Mercy Hospital
03.2013 - 07.2018
- Coordinated 20 employees' individual duties after careful evaluation of each employee's skill level and knowledge in main registration and emergency room registration.
- Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
- Facilitated communication between departments regarding patient registrations, improving interdisciplinary collaboration and reducing delays in care delivery.
- Led team of registration staff, in main hospital registration and emergency room, providing ongoing training and professional development opportunities.
- Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
- Enhanced registration efficiency by implementing new software and streamlining processes.
- Worked as Super User in implementing EPIC system for hospital main registration and emergency room.
- Led monthly registration meetings to go over new processes.
Deputy Assessor
Marshall County Assessor Office
06.2004 - 01.2013
- Documented condition and special features to provide accurate estimations on different parts of Marshall County every year.
- Issued noticed to taxpayers regarding property annexations and updated tax assessments.
- Conducted assessments of properties to calculate current taxability and market values.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Ensured compliance with state regulations and guidelines through diligent review of assessment processes and documentation.
- Reviewed appeals submitted by taxpayers, investigating discrepancies thoroughly before making final determinations.
- Conducted field inspections daily of 20 or more properties to verify property information, ensuring consistency between records and actual conditions.
- Tracked property information and updated listings in computer database and also manual deed books to maintain current files.
- Completed inspections of properties and property improvements to determine market values.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Provided excellent customer service by promptly addressing taxpayer inquiries and concerns regarding assessments.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
- Inspected new construction sites to establish current values in line with market trends in our region.
Education
High School Diploma -
Millington High School
Millington, TN05.1981
Skills
- Training and mentoring
- Goal-Oriented
- Staff Development
- EPIC experience
- Staff Management
- Employee Motivation
- Process Monitoring and Improvement
- Computer Skills
- Organizational Skills
- Friendly, Positive Attitude
- Conflict Resolution
- Active Listening
- Good Telephone Etiquette
- Research
- Customer Service
- Flexible and Adaptable
Certification
Hiring Manager 1 & 2
Timeline
Preregistration & Preauthorization Supervisor
Chickasaw Nation Department Of Health
03.2020 - Current
Preregistration Specialist
Chickasaw Nation Department Of Health
03.2020 - 12.2022
Registration Supervisor
Mercy Internal Medicine Clinic
07.2018 - 03.2020
Registration Supervisor
Mercy Hospital
03.2013 - 07.2018
Deputy Assessor
Marshall County Assessor Office
06.2004 - 01.2013
High School Diploma -
Millington High School
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