Angela Mccray
Baltimore,MD
Summary
Talented leader with proficient communication skills, planning and organizational skills built during successful career. Diligent student and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
FedEx, Kaos Runners
01.2022 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Mail Carrier
USPS
05.2021 - 12.2021
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Clerk Assistant
USPS
04.2020 - 05.2021
- Process mail and packages for delivery
Salaried Store Manager
The Finishline
06.2019 - 09.2019
- Controlled all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising
- Provided security & loss prevention in store
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
MANAGER
THE FINISH LINE
03.2018 - 06.2019
- HIRE NEW EMPLOYEES
- TRAIN AND COACH ASSOCIATES FOR THEIR GROWTH AND DEVELOPMENT
- ASSIST IN DRIVING SALES PERFORMANCE TO MEET COMPANY'S BUSINESS OBJECTIVE BY EXCEEDING INDIVIDUAL AND OVERALL SHIFT SALES
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- CONTROL BUDGETS THROUGH EFFICIENT SCHEDULING, PAYROLL MANAGEMENT AND WEEKLY
- INVENTORY
- ORGANIZE AND MAINTAIN SHIPMENTS, TRANSFERS AND MERCHANDISE
- MAINTAIN EFICIENT AND ACCURATE BACKROOM OPERATIONS TO INCLUDE STOCKROOM
- ORGANIZATION AND SHIPPING/RECEIVING
- VISUAL MERCHANDISING
- ASSIST CUSTOMERS WITH EXCEPTIONAL SERVICE, SIZING AND SELECTING APPROPRIATE FOOTWEAR
- FOR PURCHASE
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
MANAGER
THE FINISHLINE
01.2014 - 01.2016
- INTERVIEWED, HIRED AND TRAINED 16-20 EMPLOYEES BETWEEN TWO LOCATIONS
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate's degree - General Studies
Community College of Baltimore County
Dundalk, MDCertificate in Behavioral Health Counseling Trainee - Human Services
CCBC
Dundalk, MD12.2023
High School Diploma -
Reginald F. Lewis High School
Baltimore, MD06.2008
Skills
- Verbal and Written Communication
- Efficiency and Time Management
- Scheduling and Coordinating
- Customer Relations Skills
- Keen Observer
- Microsoft Office
- Adaptable and Flexible
Certification
CUSTOMER SERVICE (10+ years)
RETAIL SALES (10+ years)
Training (5 years)
Scheduling (5 years)
Operations (5 years)
Microsoft Word (10+ years)
Inventory Management (5 years)
Payroll (5 years)
Team Building (5 years)
Cash Handling (10+ years)
Data Entry (1 year)
MS Office (5 years)
Organizational Skills (10+ years)
Filing (5 years)
Time Management (10+ years)
Loss Prevention (2 years)
Store Management Experience (5 years)
Basic math (10+ years)
10 key calculator (10+ years)
Driving (5 years)
Load & unload (2 years)
Recruiting (5 years)
Management (5 years)
Certifications and Licenses
driver's license
Additional Information
- Authorized to work in the US for any employer
Timeline
Delivery Driver
FedEx, Kaos Runners
01.2022 - 05.2022
Mail Carrier
USPS
05.2021 - 12.2021
Clerk Assistant
USPS
04.2020 - 05.2021
Salaried Store Manager
The Finishline
06.2019 - 09.2019
MANAGER
THE FINISH LINE
03.2018 - 06.2019
MANAGER
THE FINISHLINE
01.2014 - 01.2016
Associate's degree - General Studies
Community College of Baltimore County
Certificate in Behavioral Health Counseling Trainee - Human Services
CCBC
High School Diploma -
Reginald F. Lewis High School