Angela Mccray
Spring,TX
Overview
14
14
years of professional experience
Work History
Dietary Clerk
Houston Methodist Hospital
The Woodlands, TX
04.2020 - Current
- Reported and documented resident changes in consumption or behaviors.
- Demonstrated knowledge of therapeutic diets and modified texture diets.
- Maintained records of patient meal selections and special diets.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Collaborated with dietitians to ensure proper nutrition was being provided to each patient.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Accurately entered patient dietary orders into the computer system.
- Followed up with patients after meals to assess satisfaction levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Patient Concierge
Houston Methodist Hospital
The Woodlands, TX
03.2019 - 04.2020
- Stayed current on community-based resources and services useful to patients.
- Developed effective strategies for addressing customer complaints in a timely manner.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Documented patient counters in hospital system and initiated follow-up actions.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Created reports on patient satisfaction ratings for review by management team.
- Displayed exceptional customer service skills in all interactions with patients and staff members alike.
- Informed patients of available services and procedures.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Greeted and welcomed patients in a friendly, courteous manner.
Dietary Clerk
Houston Methodist Hospital
The Woodlands, TX
08.2017 - 03.2019
- Maintained routine meal schedules and serving times.
- Maintained records of patient meal selections and special diets.
- Assisted in training new dietary staff members on proper procedures and protocols.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Conducted nutritional assessments of individuals to obtain and evaluate dietary histories and plan nutritional programs.
- Provided dietitians with assistance researching food, nutrition or food service systems.
- Served specific meals to patients with special dietary needs.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
Cashier
HEB Grocery Store
Spring, TX
01.2016 - 07.2017
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier
Walmart
Tomball, TX
01.2014 - 02.2015
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer questions and provided store information.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Scheduler
The Womens Hospital
Baton Rouge , LA
01.2012 - 04.2013
- Maintained positive working relationship with fellow staff and management.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained accurate records of all tasks completed by the team.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Scheduled and confirmed appointments.
- Greeted guests and vendors to assist in navigating space.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Supply Chain Technician
The Womens Hospital
Baton Rouge , LA
11.2010 - 12.2011
- Monitored vendor performance to ensure timely delivery of materials and products.
- Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
- Established quality control procedures for incoming materials and outgoing products.
- Verified quality and integrity of sent and received items.
- Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
- Loaded, unloaded and transported materials to designated locations.
- Helped to calculate loads and select equipment and wiring adequate for project requirements.
Education
High School Diploma -
Marque High School
Houston, TX01-2013
Skills
- Inventory management
- Quality control
- Supply chain coordination
- Product distribution
- Data entry
- Customer service
Timeline
Dietary Clerk
Houston Methodist Hospital
04.2020 - Current
Patient Concierge
Houston Methodist Hospital
03.2019 - 04.2020
Dietary Clerk
Houston Methodist Hospital
08.2017 - 03.2019
Cashier
HEB Grocery Store
01.2016 - 07.2017
Cashier
Walmart
01.2014 - 02.2015
Scheduler
The Womens Hospital
01.2012 - 04.2013
Supply Chain Technician
The Womens Hospital
11.2010 - 12.2011
High School Diploma -
Marque High School
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