Angela McCray
Lenexa,KS
Summary
Emerging professional with extensive leadership experience in operations, environmental services, hospitality management, and cross-functional team supervision, paired with current academic training in Urban and Regional Development. Brings a strong foundation in process improvement, project coordination, compliance-minded operations, workforce management, and stakeholder service. Demonstrated ability to lead teams, manage schedules and payroll, maintain quality standards, and support organizational goals in complex service environments. Seeking opportunities in project coordination, operations leadership, corporate compliance support, facilities administration, urban development support, or management trainee roles.
Overview
19
19
years of professional experience
Work History
Real Estate Intern
Exp Realty
Kansas City, MO
06.2026 - Current
- Assisted in property research and market analysis to support client decision-making.
- Managed administrative tasks, ensuring accurate documentation for transactions and client communications.
- Provided exceptional customer service by addressing inquiries and maintaining positive client relationships.
- Studied purchase and contract agreements to understand logistics and nuances involved in carrying executed agreements through to completion.
- Supported team members by making copies, obtaining electronic signatures and procuring documents from public records.
Environmental Services Manager
Argosy Casino
Riverside, MO
03.2022 - Current
- Manage daily operations in a complex, high-traffic service environment that requires coordination across multiple functional areas.
- Supervise hourly and salaried team members, delegate assignments, and maintain accountability for service quality and operational standards.
- Oversee payroll, timekeeping, and staffing support while ensuring continuity of operations.
- Track inventory and supply needs to support cost control and uninterrupted departmental performance.
- Conduct inspections, identify improvement opportunities, and support continuous process optimization.
- Supervised and directed the daily work of a team of 28 sanitation hourly personnel and 3 members of salaried management.
- Developed and implemented cleaning protocols to enhance sanitation standards across gaming and hospitality areas.
- Supervised environmental services team, ensuring adherence to safety regulations and operational procedures.
- Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
Sanitation Supervisor
JLL (Jones Lang LaSalle)
Kansas City, MO
07.2020 - 03.2022
- Led sanitation team operations with emphasis on safety, compliance, quality standards, and workforce coordination.
- Supported training, scheduling, and operational execution in a structured commercial environment.
- Supervised and directed the daily work of a team of 30 sanitation personnel.
Project Manager
Job One
Kansas City, KS
03.2019 - 10.2019
- Coordinated project workflows, team assignments, and communication to support the timely and effective execution of organizational priorities.
- Maintained alignment between operational tasks and project objectives in a mission-driven setting.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans outlining scope, objectives, timelines, and resource allocation.
- Implemented risk management strategies to mitigate potential project delays and issues.
- Facilitated communication between stakeholders to ensure alignment and clarity throughout the project lifecycle.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
General Manager
816 Hotel
Kansas City, MO
07.2018 - 02.2019
- Directed day-to-day business operations, team performance, guest service delivery, and issue resolution in a fast-paced hospitality environment.
- Developed training programs for staff to elevate service quality and operational efficiency.
- Analyzed guest feedback to identify areas for improvement and drive continuous enhancement initiatives.
- Established partnerships with local businesses to promote the hotel and increase community engagement.
- Managed budget allocation, optimizing resources to achieve profitability targets while maintaining high service levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality.
Operations Manager
816 Hotel / Best Western
Kansas City, MO
05.2018 - 07.2018
- Supported operational continuity, departmental coordination, and service delivery across hotel functions.
General Manager
My Place Hotel
Independence, MO
08.2017 - 05.2018
- Managed property operations, staffing, service standards, and business performance across multiple operational priorities.
- Directed operational strategies to enhance guest satisfaction and streamline service delivery.
- Led cross-functional teams to implement cost-saving initiatives and improve financial performance.
- Oversaw daily hotel operations, ensuring compliance with brand standards and regulatory requirements.
- Developed training programs for staff to elevate service quality and operational efficiency.
- Analyzed guest feedback to identify areas for improvement and drive continuous enhancement initiatives.
- Established partnerships with local businesses to promote the hotel and increase community engagement.
Director of Housekeeping
Adam’s Mark Hotel & Resort
Kansas City, MO
11.2016 - 08.2017
- Led departmental operations, scheduling, inspections, and team supervision in a large-scale hospitality setting.
- Directed housekeeping operations, ensuring adherence to high standards of cleanliness and guest satisfaction.
- Implemented efficient scheduling systems, optimizing workforce allocation for peak demand periods.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Oversaw inventory management processes, maintaining optimal stock levels of cleaning supplies and equipment.
- Collaborated with other departments to ensure seamless service delivery and enhance guest experiences.
- Analyzed housekeeping metrics to identify improvement areas, driving continuous process enhancements.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
Environmental Services Manager
Truman Medical Centers
Kansas City, MO
07.2016 - 11.2016
- Managed environmental services in a regulated healthcare setting with attention to safety, cleanliness, and team performance.
- Developed and implemented cleaning protocols to enhance sanitation standards across gaming and hospitality areas.
- Supervised environmental services team, ensuring adherence to safety regulations and operational procedures.
- Trained staff on effective waste management practices, promoting sustainability initiatives within casino operations.
- Conducted regular inspections of facilities, identifying maintenance needs and coordinating timely resolutions with relevant departments.
- Collaborated with management to align environmental strategies with overall business objectives, optimizing resource allocation.
- Led team meetings to communicate updates on policies, fostering a culture of accountability and excellence in service delivery.
- Evaluated staff performance regularly, providing constructive feedback and facilitating professional development opportunities.
Housekeeping Supervisor
The Westin Crown Center / Sheraton Crown Center
Kansas City, MO
11.2014 - 07.2016
- Supervised staff, supported quality assurance, and maintained operational standards in a large hotel environment.
- Supervised daily housekeeping operations ensuring adherence to cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Coordinated scheduling for housekeeping team to optimize workflow and coverage.
- Conducted inspections of guest rooms and public areas to maintain high-quality service.
- Implemented inventory management practices for cleaning supplies and equipment.
- Resolved guest concerns regarding room cleanliness, enhancing overall satisfaction.
- Developed training materials to improve staff performance and service quality.
- Collaborated with other departments to ensure seamless guest experiences throughout the hotel.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Front Office Supervisor
Marriott International
Kansas City, MO
01.2007 - 11.2014
- Built extensive experience in team supervision, guest services, administrative coordination, and operational problem solving.
- Supervised front office operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service protocols and hotel policies.
- Managed scheduling and staffing to optimize front desk efficiency.
- Implemented process improvements to enhance workflow and reduce wait times.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Conducted regular audits of front office procedures for compliance and accuracy.
- Developed training materials for new hires, fostering a knowledgeable team environment.
- Collaborated with other departments to streamline communication and service delivery.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring a thorough understanding of hotel policies and procedures.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted a positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
Bachelor of Science - Urban and Regional Development, Justice, Equity, Diversity, and Inclusion
University of Arizona
Tucson, AZ12-2026
Associate of Arts - Liberal Arts & Sciences
Johnson County Community College
Overland Park, KS12-2023
Skills
- Project Coordination
- Operations Management
- Team Leadership
- Compliance Support
- Payroll & Timekeeping
- Inventory & Purchasing Support
- Stakeholder Communication
- Administrative Support
- Training & Onboarding
- Safety & OSHA Awareness
- Microsoft Office
Accomplishments
- Dean’s List, 12/01/25
- Amos Scholarship, 10/01/25
- Dean’s List with Distinction, 05/01/24
- President’s Honor Roll, 08/01/21
Timeline
Real Estate Intern
Exp Realty
06.2026 - Current
Environmental Services Manager
Argosy Casino
03.2022 - Current
Sanitation Supervisor
JLL (Jones Lang LaSalle)
07.2020 - 03.2022
Project Manager
Job One
03.2019 - 10.2019
General Manager
816 Hotel
07.2018 - 02.2019
Operations Manager
816 Hotel / Best Western
05.2018 - 07.2018
General Manager
My Place Hotel
08.2017 - 05.2018
Director of Housekeeping
Adam’s Mark Hotel & Resort
11.2016 - 08.2017
Environmental Services Manager
Truman Medical Centers
07.2016 - 11.2016
Housekeeping Supervisor
The Westin Crown Center / Sheraton Crown Center
11.2014 - 07.2016
Front Office Supervisor
Marriott International
01.2007 - 11.2014
Bachelor of Science - Urban and Regional Development, Justice, Equity, Diversity, and Inclusion
University of Arizona
Associate of Arts - Liberal Arts & Sciences
Johnson County Community College
Certifications And Leadership
- Student Success Mentor Training, 06/01/24, Present
- Forklift Certified, 07/01/20, Present
- Driver’s License, Active
- Safety Committee Member, 03/01/22, Present
Personal Information
- Willing To Relocate: 1
- Authorized To Work: 1