Angela McDaniels
Ofallon,Missouri
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Clarkson Eyecare
08.2021 - 02.2022
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Customer Service
Cigna Healthcare/Express-Scripts
11.2020 - 07.2021
- Managed approximately 75-100 incoming member, provider, and physician calls, answered questions related to pharmacy benefits, while maintaining productivity standards
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
- Established rapport with clients through attentive listening and clear communication during interpreted conversations.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service
CVS Pharmacy
04.2016 - 10.2020
- Open and closed of store, Managed all customer relations issues
- Merchandise presentation; displays, signing
- Handling of all cash functions; keys, safe, registers, assistance with loss prevention techniques, and training, development, and evaluation of hourly employees.
- Efficiently managed time-sensitive projects, ensuring deadlines were met without compromising the quality of work.
Shift Supervisor
Ross Dress for Less
10.2015 - 04.2016
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Associate of Science -
Lone Star College
Houston, TX01.2016
Phlebotomy Certificate -
Al-Med Academy
Saint Louis, MO01.2000
Skills
- Microsoft Applications
- Appointment Scheduling
- Data entry (50-60wpm)
- Project and time management
- Organizational skills
- Customer Education
Personal Information
Title: Customer Service Professional
References
Dr. Elizabeth Mitchell, Professor at Webster University, (314) 218-0888
Timeline
Optometric Technician
Clarkson Eyecare
08.2021 - 02.2022
Customer Service
Cigna Healthcare/Express-Scripts
11.2020 - 07.2021
Customer Service
CVS Pharmacy
04.2016 - 10.2020
Shift Supervisor
Ross Dress for Less
10.2015 - 04.2016
Associate of Science -
Lone Star College
Phlebotomy Certificate -
Al-Med Academy