Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela McDonald

Norfolk,VA

Summary

Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

5
5
years of professional experience

Work History

Housekeeping Supervisor

ABM Industries Group
03.2021 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Lead Housekeeper

S&L Nusbaum Realor
01.2019 - 07.2023
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education

GED -

Granby High School
Norfolk, VA
05.1998

Skills

  • Staff Evaluations
  • Cleaning Practices
  • Ordering Cleaning Supplies
  • Employee Evaluations
  • Task Assignment
  • Customer Relationship Management
  • Training and Mentoring

Timeline

Housekeeping Supervisor

ABM Industries Group
03.2021 - Current

Lead Housekeeper

S&L Nusbaum Realor
01.2019 - 07.2023

GED -

Granby High School

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Angela McDonald