Summary
Overview
Work History
Education
Skills
Area Of Expertise
Timeline
Generic

Angela McDowney

Capitol Heights,MD

Summary

Dynamic Home Health Care Aide with proven expertise in medication administration and patient monitoring at WeCare Home Health. Recognized for enhancing client satisfaction through compassionate care and effective emotional support. Skilled in time management and conflict resolution, fostering independence and well-being in patients while maintaining meticulous progress documentation.

Overview

34
34
years of professional experience

Work History

Home Health Care Aide

WeCare Home Health
Arlington, VA
01.2013 - 01.2025
  • Administering medication and providing other basic health supports, scheduling medical appointments, and providing transportation services as needed. Support the client with all of his bill payments monthly.
  • Responded promptly to requests from patients for assistance with personal needs or comfort measures.
  • Explained treatments and procedures to patients in order to allay fears or concerns regarding their health care needs.
  • Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
  • Administered medications according to physician instructions.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Maintained patient records detailing care provided on a daily basis.
  • Observed changes in patient's condition and reported any unusual occurrences to supervisor immediately.
  • Reported any changes in the patient's condition immediately after observation was made.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Transported patients to medical appointments or errands as needed.
  • Assisted with ambulation using walkers, wheelchairs, canes and other assistive devices when necessary.
  • Monitored vital signs such as pulse rate and respiration rate of patients.
  • Administered medications as directed by physician or nurse practitioner.
  • Provided emotional support to family members of the patient during difficult times of illness or end-of-life care.
  • Encouraged participation in physical activities within the limitations of the patient's health status.
  • Recorded information regarding temperature readings, blood pressure readings and other vitals accurately into patient charts.
  • Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
  • Assisted with client personal care needs to foster independence and well-being.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Improved patient outlook and daily living through compassionate care.

Human Resource/ New Hire Administration

Nursez R Us
Largo, MD
01.2013 - 01.2024
  • Organized and filed documents into file cabinets, and served as the primary point of contact for key HR operations. Handle informational inquiries for current and prospective employees.
  • Lead recruitment interviews, onboarding, and orientation, as well as the professional development of new and existing staff members. Payroll is done weekly for all employees in the Largo office.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Office Administrator

Workforce Developer (DCOP)
Washington, DC
01.1991 - 01.2013
  • I answered phone calls, provided information, and took notes for follow-up actions. Installed and configured software on company computers, troubleshooting, and ensuring smooth operations.
  • Managed incoming telephone calls, providing information, and directing inquiries to appropriate departments.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Organized and maintained filing systems, including electronic databases and records.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Organized meetings, conferences, travel arrangements and other events as required.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Ordered office furniture when necessary following approval from management team.
  • Coordinated and managed daily administrative operations of the office.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Developed strong relationships with clients through excellent customer service skills.
  • Automated office operations by managing client correspondence and data communications.

Education

AA Business Degree -

Howard University
Washington, DC
01.1991

HS Diploma -

McKinney H. S.
Washington, DC
01.1988

Skills

  • Payroll management
  • Logistical organization
  • Client satisfaction
  • Critical analysis
  • Inventory management
  • Medication administration
  • Patient monitoring
  • Vital signs recording
  • Personal care assistance
  • Patient transportation
  • Companionship provision
  • Customer service
  • Emotional support
  • Time management
  • Conflict resolution
  • Housekeeping
  • State regulations
  • Progress documentation

Area Of Expertise

  • Payroll Management
  • Logistical Organization
  • Client Satisfaction
  • Critical Analysis
  • Inventory Management

Timeline

Home Health Care Aide

WeCare Home Health
01.2013 - 01.2025

Human Resource/ New Hire Administration

Nursez R Us
01.2013 - 01.2024

Office Administrator

Workforce Developer (DCOP)
01.1991 - 01.2013

AA Business Degree -

Howard University

HS Diploma -

McKinney H. S.

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