ANGELA MCFALL

Skilled Professional, seeking to obtain a WFH position to leverage and implement my knowledge, skills, and experience. Possesses 15+ years of experience in personal care, customer service, medical, and support-related roles. Skilled in communication, scheduling, time management, documentation, record keeping, customer support, conflict resolution, and quick adaptability. Expertise in office support and customer service. Ability to adapt to new tools, protocols, and processes quickly and effectively. Knowledge of office equipment operations, identification verification processes, and intake protocols.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Delivered professional customer service to ensure and maximize customer satisfaction, while establishing positive rapport to build and cultivate professional relationships with customers.
• Assisted clients with daily activities, managed schedules, fostered a clean working environment, provided client support, maintained documentations, and supported daily operations.
• Ability to communicate effectively with clients and team members in fast-paced environments.
• Handled and processed monetary transactions in accordance with precise money handling procedures.
• Observed and documented changes in client’s condition and reported concerns to professionals.
• Professionally responded to inquiries and requests and resolved concerns and problems using problem solving and decision-making techniques.
• Performed inventory management functions such as data entry and bar code scanner usage.
• Utilized professional phone etiquette when answering telephone calls, directing calls to the appropriate personnel, and taking messages as needed.