Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela McFarland

Cypress,TX

Summary

At MAt Methodist Willowbrook Hospital, I serve as a Financial Counselor and Patient Access Cashier, where I substantially enhance patient financial literacy and overall satisfaction. I cultivate trust through active listening and effective communication, and I adeptly address complaints with professionalism and empathy, demonstrating a steadfast commitment to excellence in customer service.

In my capacity as Patient Access Cashier, I assume full responsibility for the careful management and reconciliation of cash collections and deposits, consistently applying meticulous attention to detail.At Methodist Willowbrook Hospital, I serve as a Financial Counselor and Patient Access Cashier, where I substantially enhance patient financial literacy and overall satisfaction. I cultivate trust through active listening and effective communication, and I adeptly address complaints with professionalism and empathy, demonstrating a steadfast commitment to excellence in customer service.

In my capacity as Patient Access Cashier, I assume full responsibility for the careful management and reconciliation of cash collections and deposits, consistently applying meticulous attention to detail.At Methodist Willowbrook Hospital, the role of Financial Counselor and Patient Access Cashier involves significantly enhancing patient financial literacy and overall satisfaction. Trust is cultivated through active listening and effective communication, while complaints are addressed with professionalism and empathy, reflecting a steadfast commitment to excellence in customer service.

In the capacity of Patient Access Cashier, full responsibility is assumed for the careful management and reconciliation of cash collections and deposits, with a consistent application of meticulous attention to detail.At Methodist Willowbrook Hospital, the role of Financial Counselor and Patient Access Cashier involves significantly enhancing patient financial literacy and overall satisfaction. Trust is cultivated through active listening and effective communication, while complaints are addressed with professionalism and empathy, reflecting a steadfast commitment to excellence in customer service.

In the capacity of Patient Access Cashier, full responsibility is assumed for the careful management and reconciliation of cash collections and deposits, with a consistent application of meticulous attention to detail.At Methodist Willowbrook Hospital, the role of Financial Counselor and Patient Access Cashier involves significantly enhancing patient financial literacy and overall satisfaction. Trust is cultivated through active listening and effective communication, while complaints are addressed with professionalism and empathy, reflecting a steadfast commitment to excellence in customer service.

In the capacity of Patient Access Cashier, full responsibility is assumed for the careful management and reconciliation of cash collections and deposits, with a consistent application of meticulous attention to detail.At Methodist Willowbrook Hospital, the role of Financial Counselor and Patient Access Cashier involves significantly enhancing patient financial literacy and overall satisfaction. Trust is cultivated through active listening and effective communication, while complaints are addressed with professionalism and empathy, reflecting a steadfast commitment to excellence in customer service.

In the capacity of Patient Access Cashier, full responsibility is assumed for the careful management and reconciliation of cash collections and deposits, with a consistent application of meticulous attention to detail.ethodist Willowbrook Hospital, I excel as a Financial Counselor/ Patient Access Cashier, enhancing patient financial literacy and satisfaction. Fostering trust through active listening, effective communication and improving customer relations by resolving complaints with professionalism and empathy and a commitment to customer service excellence.

As the Patient Access Cashier, I meticulously handle and reconcile cash collections and deposits with a keen attention to detail.

Overview

21
21
years of professional experience

Work History

Financial Counselor/ Hospital Cashier

Methodist Willowbrook Hospital
08.2003 - Current
  • Conduct interviews with patients and family members regarding financial obligations and insurance benefits
  • Cultivate a positive, non-judgmental environment for patients to openly discuss their financial challenges and concerns.
  • Identify healthcare resources and programs for patients unable to meet their financial obligations.
  • Provide exceptional customer service in resolving billing complaints, addressing inquiries and resolving issues promptly, leading to improved customer relations and loyalty.
  • Enhance patient satisfaction by providing efficient and accurate cash transactions.
  • Handle multiple payment methods securely, minimizing discrepancies.
  • Ensure accuracy in financial transactions, reconcile cash with receipts daily.
  • Consolidate and generate department cash deposit

Education

Bachelor of Science - Social Work

Creighton University
Omaha, NE
1981

Skills

    Relationships and rapport

    Financial Counseling

    Cash Handling

    Customer Service

    Honest and Dependable

    Attention to Detail

    Multitasking

    Reliability

    Active Listening

    Effective Communication

    Customer Complaint Resolution

    Professionalism

Timeline

Financial Counselor/ Hospital Cashier

Methodist Willowbrook Hospital
08.2003 - Current

Bachelor of Science - Social Work

Creighton University
Angela McFarland