Angela McGaff
Orange,CA
Summary
Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 25 years of experience in dynamic new position with long-term career potential and room for advancement. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Results-driven Service Representative with strong conflict resolution and time management abilities. Analytical Accounts Payable Clerk with sensible money management and bookkeeping skills. Detailed executor of comprehensive audits, identifying discrepancies to maximize profits and promote business growth. Attentive supervisor of numerous vendor accounts with specificity and adherence to organizational regulations.
Overview
26
26
years of professional experience
Work History
Service Representative
AT&T
05.1999 - Current
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Bolstered company reputation by consistently providing top-notch service in a timely manner.
- Responded to customer requests for products, services, and company information.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided information about company products and services, and capitalized on up-sell opportunities.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in easily digestible format tailored specifically for each inquiry type encountered during this process.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Accounts Payable Team Lead
ACE Parking, Inc.
05.1998 - 05.1999
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Reduced processing errors with thorough review and verification of invoices, purchase orders, and vendor information.
- Improved cash flow management through timely payments and accurate forecasting of accounts payable balances.
- Enhanced vendor relationships by consistently maintaining clear communication and resolving disputes promptly.
- Identified opportunities for cost savings through analysis of spending trends and proactive negotiation with vendors.
- Input financial data and produced reports using PeopleSoft.
- Safeguarded company assets by enforcing strict adherence to internal controls and compliance requirements in accounts payable process.
- Processed check disbursements and reconciled related ledger.
- Facilitated month-end closing activities by ensuring all outstanding invoices were processed accurately and efficiently.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
Associate of Applied Science - Accounting And Business Management
Kelsey-Jenny Business College
San Diego04.1999
Skills
- Lead Generation
- Customer Retention Strategies
- Regulatory Compliance
- Dispute Resolution
- CRM system proficiency
- Customer Data Confidentiality
- Product and service solutions
- Technical Support
- Understanding Customer Needs
- Inbound Call Management
- Credit adjustments
- Order Processing
- Calm Under Pressure
- Teamwork and Collaboration
- Billing Adjustments and Refunds
- Complaint Handling
Timeline
Service Representative
AT&T
05.1999 - Current
Accounts Payable Team Lead
ACE Parking, Inc.
05.1998 - 05.1999
Associate of Applied Science - Accounting And Business Management
Kelsey-Jenny Business College