ANGELA MCGOUGH
Quincy,FL
Summary
Accomplished, forward-thinking Executive Leader with extensive portfolio of success driving enterprise & regional retail operations, store development, best practices, process improvements, and people management functions for leading discount retailers, Dollar Tree Stores & Dollar General. Seeking opportunity to serve in new, challenging executive leadership role. - Instrumental in leading enterprise-wide initiatives, driving performance turn-arounds, supporting M&A integrations, overseeing regional & district operations, improving rates of internal promotions, and piloting new programs. - Career history of promotions into progressively larger-scoped managerial roles based on outstanding job performance. - Finely honed leadership, relationship-building, negotiation, communication, analytical, and problem-solving skills. - Dedicated to identifying and leveraging opportunities to drive improvements across all areas of operations. - Proven ability to communicate and collaborate effectively with internal & external stakeholders at all levels. - Talent for hiring, leading, mentoring, training, motivating, and empowering high-performing teams. - Reputation as fair-minded leader who treats all employees with equanimity, respect, and courtesy. - Adept at prioritizing, multi-tasking, and pivoting to adapt to ever-changing work environments. - Big-picture business strategist, with solid hands-on tactical execution skills.
Overview
20
20
years of professional experience
Work History
VP Of Operations
TRULIEVE
01.2022 - Current
- Report directly to CEO of a $1B Multi State Operator
- Lead the Profit Protection team, Crisis Management cross functional team, and National team of State Directors who are responsible for operations in Grow and Production, Retail, Wholesale and Marketing
- Reduced operating costs by evaluating excess supply spend in both retail and production, aligning across departments on travel spend and reducing waste
- Implemented WFM labor planning that will result in $20M savings annualized into2024
- Increased efficiencies in processes by streamlining cross functional roles and collaboration in the organization
- Improved Associate Engagement Scores by driving initiatives targeted to drive respect in the workplace, consistent feedback and growth for all levels and improved communication and work flow processes for individuals and teams
- Reduced internal diversion/theft by18% YOY by defining investigation parameters and implementing structure for reporting and tracking
- Serve as the Executive Sponsor for the PRIDE ERG as part of the DEI leadership team to foster a more inclusive workplace
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
Enterprise Store Development
DOLLAR TREE STORES
01.2005 - 01.2022
- Report directly to SVP of Store Operations, tasked with administering $32M budget and managing all new store, expansion, renovation, relocation, and capex projects
- Lead team of3 Regional Managers who supervise14 Store Display Managers,220 Store Display Coordinators, and8 Support Specialists
- Slashed project supply costs by $1.2M by evaluating excess fixtures and reducing waste; attained budgetary goals with $2M savings over LY
- Increased project completion by25% since promotion in2021 with additional35% increased projects forecasted for2022
- Reduced turnover by12% in FY2021 by focusing on creating training, retention, and career path plan for both existing and new-hire Associates
- Enhanced customer experience by ensuring a clean, organized, and visually appealing retail environment.
- Developed team members through comprehensive training programs, resulting in increased productivity and employee satisfaction.
VP Operations Services
Dollar Tree Stores
01.2015 - 01.2020
- Established infrastructure for Operations Department, and directed operations services across15,000 retail location enterprise
- Supervised2 Managers,6 Analysts,2 Specialists, and2 Communications Coordinators
- Utilized operations calendar to manage workflow for stores and field leaders
- Developed and rolled-out new store policies and SOPs, and devised key strategies to boost store operations efficiencies
- Led team in generating reports for senior leadership team
- Drove process improvements and technology upgrades
- Reported directly to SVP of Store Operations
- Created role responsibilities and job descriptions for department, and built new processes to manage communications, store closings, and business support needs for disaster relief such as hurricane, civil unrest, and winter storm damages
- Led strategic initiative to integrate operations teams subsequent to Dollar Tree’s acquisition of Family Dollar in FY2014
- Performed as formally trained expert witness to support litigation as it arose
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Regional Director
Dollar Tree Stores
01.2008 - 01.2015
- Promoted to oversee operations across220+ locations; assumed full P&L accountability
- Supervised, mentored, and led a team of16 District Managers across256 stores
- Facilitated roundtable meetings for high-potential candidates focused on creating development plans to support growth across North & South Carolina, Tennessee, and Kentucky
- Led efforts to create culture of inclusion and motivational leadership
- Reported directly to Zone Vice President
- Ranked in Top5 out of42 Regional Directors companywide in bottom line contributions, turnover, sales, payroll performance, and internal promotions
- Turned-around underperforming region that was previously known for its high turnover, low morale, and poor adherence to brand standards
- Drove successful development of internal candidates to Sales Manager, District Manager, Regional Training Manager, and Regional Director, and attained internal promotion rate of71%
- Championed “Road to150” roadmap for successfully opening new stores and driving performance to $150 per square foot in sales; cultivated team excitement to ensure smooth grand openings
Market Manager
Dollar Tree Stores
01.2006 - 01.2008
- Functioned as key resource for Regional leadership team, managed labor budgets, and drove sales promotion performance for North & South Carolina
- Partnered with Regional Director to identify talent, and held internal roundtables to determine development needs for high-potential candidates
- Supervised8 District Managers
- Managed region-wide markdowns and promoted “Glue it, Tape it, Staple it” program, which effectively reduced store-level markdowns by19%
- Generated8% sales increase in large format “racetrack” store locations with sales floor spaces ranging from18,000 to32,000 square feet by utilizing strategic merchandising strategies and introducing new pilot programs
- Piloted new bakery program, frozen food program, and multi-price strategy to devise scalable programs
- Played key role in increasing internal promotion rate to62%
District Manager
Dollar Tree Stores
01.2005 - 01.2006
- Retained to oversee operations at17 retail locations in Charlotte, North Carolina district; supervised and led team of17 Store Managers
- Managed recruiting, hiring, training, and succession planning
- Reported to Regional Director
- Recognized with “Top Gun Award” in2006 for leading region in all sales metrics including12% comp sales growth
- Partnered with Asset Protection and Human Resources to conduct internal investigations as required
Education
Master of Business Administration -
University of Northern Alabama
Florence, ALBachelor of Arts - International Business
Lenoir Rhyne University
Hickory, NCSkills
- Multi-Site Retail Operations
- Business & Store Development
- Finance & Budgeting
- Process Improvements
- Cost Reductions
- KPI Metrics Analytics
- P&L Accountability
- Project Management
- Workflow Management
- Performance Management
- Team Leadership
- Employee Retention
- M&A Integrations
- Organizational development
- Team building and motivation
Timeline
VP Of Operations
TRULIEVE
01.2022 - Current
VP Operations Services
Dollar Tree Stores
01.2015 - 01.2020
Regional Director
Dollar Tree Stores
01.2008 - 01.2015
Market Manager
Dollar Tree Stores
01.2006 - 01.2008
Enterprise Store Development
DOLLAR TREE STORES
01.2005 - 01.2022
District Manager
Dollar Tree Stores
01.2005 - 01.2006
Master of Business Administration -
University of Northern Alabama
Bachelor of Arts - International Business
Lenoir Rhyne University
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