Janet Mullen

Screen applicants, hire, schedule, and complete on boarding.

Complete new hire packet accurately and complete e-verify within three days of hire.
Manage employee files in a timely manner consistent with departmental practice.
Assist in the updating of employee files to document personnel actions and provides information for
payroll and other uses.

Examines employee files to answer internal inquiries, provide information to authorized persons, offer assistance to supervisors and managers with employee performance
documentation when requested.
Manage I-9 filing and e-verify. Maintain I-9 compliance. Prepare and maintain employee files, assuring accuracy, compliance and confidentially.

Process new hire paperwork.
Verify the calculation of the monthly benefit bills and do regular audits of the billings.
Prepare and setup meetings and/or literature to help employees obtain information and understand
company benefits and other related incentive programs.

Responded to customer requests for products, services, and company information.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Sought ways to improve processes and services provided.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Monitored calendars and scheduled appointments based on availability and established load limits.

Answered phone calls and welcomed visitors to office. Greeted visitors or callers to handle questions or direct to appropriate staff. Identified issues and utilized emotional intelligence and diplomatic communication to defuse