Angela M. Christensen
Salt Lake City
Summary
Experienced with coordinating medical insurance and provider enrollment processes, ensuring accuracy and efficiency. Utilizes strong organizational skills to manage large volumes of data and documentation. Researching and analyzing electronic data analysis. Track record of building positive relationships with providers, customers, and colleagues, fostering collaborative environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Enrollment Specialist III
AdvancedMD
07.2017 - Current
- Exceptional customer service and communicational skills
- Project Management
- One-on-one, in-depth client assistance
- De-escalate client issues
- Manage Enrollment Payer List Updates; Approval Process; Denial Process; 100 Day Analysis; Audits; Missing ERA cases
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends.
Front Office Support
Valley Behavioral Health
10.2015 - 07.2017
- Insurance verifications
- Customer service (phones, check-in patients, etc.)
- Scheduling appointments
- Other clerical duties
- Coordinated with external agencies such as probation officers, social workers, and community organizations to support inmates'' transition back into society.
Client Billing Support
Dealertrack Technologies
06.2012 - 01.2015
- Customer inquiries from website and phone
- Data Entry
- Training and reporting
CoreLogic
02.2009 - 06.2012
- Paying property/real estate taxes for major mortgage banks escrowed clients nationwide
- Researching and mapping legal descriptions
- Extensive research in taxes and talking to tax collectors for inquiries
- Data Entry
- Document information in Word, Excel, etc
Administrative / Billing Supervisor
LenderLab.com
02.2002 - 04.2008
- Customer Service - inquiries from online and phone
- Accounts Payable and Receivable
- Reporting statistics i.e (sales, revenue, cancellations, credit card disputes, and all other clerical duties)
- Data Specialist and all other office and clerical duties
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
Education
Medical Assistant Diploma -
Eagle Gate College
Murray, Utah01.2016
High School Diploma - General Studies
Murray High School
Murray, Utah01.1996
Skills
- Communicational skills
- Multi phone line system
- Ability to multi-task
- Project Management
- Enrollments Process
- Tune-up Trainings
Exceptional customer service
- Self-Service Training
- One-on-one client assistance
- De-escalate client issues
- Manage Enrollment Payer List Updates
- Approval Process
- Denial Process
- 100 Day Analysis
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Enrollment Specialist III
AdvancedMD
07.2017 - Current
Front Office Support
Valley Behavioral Health
10.2015 - 07.2017
Client Billing Support
Dealertrack Technologies
06.2012 - 01.2015
CoreLogic
02.2009 - 06.2012
Administrative / Billing Supervisor
LenderLab.com
02.2002 - 04.2008
High School Diploma - General Studies
Murray High School
Medical Assistant Diploma -
Eagle Gate College
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