Angela Mckay
Normal,IL
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Taurus Cycle & More DNA Repairs
03.2022 - Current
- Act as a key resource for customers by researching vehicle information and ensuring compatibility with special requested parts, leading to increased customer satisfaction
- Process daily payments and expenses for customers and vendors, maintaining meticulous records that ensures financial accuracy and accountability
- Successfully mediate and resolved customer concerns through effective decision-making, improving customer retention and trust
- Maintain and utilize proficiency in QuickBooks and other software to streamline and enhance operational efficiency
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Shift Leader
Einstein Bros. Bagels
07.2020 - 06.2021
- Trained new associates in sales, restocking processes, phone handling, and customer service, contributing to team efficiency and performance
- Communicated important information to management and maintained accurate records, ensuring smooth operations
- Assisted customers with purchasing suggestions and promoted campaigns, offers, activities, and company initiatives, driving sales and customer engagement
- Continuously learned about new products, services, and company policies to provide up-to-date information and support
- Operated cash registers, processed point-of-sale purchases, and balanced cash drawers to ensure accurate financial transactions
Education
Bachelor of Arts - Human Services
Urshan University
Wentzville, MO05-2025
Skills
- Critical Thinking
- Detail-Oriented
- Research
- Time Management
- Oral & Written Communication
- Office Suites
- QuickBooks
- POS (Point of Sale)
Timeline
Administrative Assistant
Taurus Cycle & More DNA Repairs
03.2022 - Current
Shift Leader
Einstein Bros. Bagels
07.2020 - 06.2021
Bachelor of Arts - Human Services
Urshan University