Angela McKinney
Liberty Township
Summary
Dynamic leader with extensive experience in software administration and migration, skilled in guiding teams and managing projects to achieve strategic objectives. Customer-focused professional with a deep passion for Property Management Software, committed to enhancing user experiences and driving satisfaction. Proven ability to develop efficient processes that uphold high standards while aligning team efforts with organizational goals. Recognized for fostering collaboration and innovation to deliver impactful results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Asset Manager
Jeffrey R Anderson Real Estate LLC
02.2023 - Current
- Developed market research reports to identify trends and inform strategic decision-making.
- Mentored junior staff on best practices in property management.
- Implemented new software tools for enhanced reporting accuracy and data management effectiveness.
- Coordinated with vendors and contractors to ensure timely completion of maintenance projects, reducing downtime for affected units.
- Oversaw rent collection efforts, minimizing delinquencies and maximizing cash flow for property owners.
- Conducted regular property inspections to maintain high standards of upkeep and address any maintenance issues promptly.
- Stayed current on industry trends and best practices through continuous professional development opportunities.
- Assisted in preparing annual budgets, tracking expenditures, and reporting variances for multiple properties.
Director of Associate Growth and Development
NapCincinnati - North American Properties
10.2019 - 02.2023
- Played a crucial role in company-wide software migration projects, transferring vital records accurately and efficiently between systems.
- Spearheaded Entrata software migration projects to modernize systems and improve overall performance.
- Delivered training sessions on new software applications and IT best practices, improving employee proficiency and reducing support requests.
- Developed strategic initiatives to enhance operational efficiency across multiple properties.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Fostered a culture of continuous improvement through regular training and mentoring programs.
Property Support Specialist
NapCincinnati -North American Properties
10.2017 - 10.2019
- Provided technical support to on-site teams, resolving issues efficiently and ensuring minimal downtime.
- Collaborated with cross-functional teams to streamline processes, and improve service quality.
- Analyzed user feedback to identify trends, suggesting solutions that enhanced overall customer satisfaction.
- Served as comprehensive support across nine properties, effectively covering all positions and ensuring seamless operations during staffing gaps
Business Manager
NapCincinnati-Centennial Station
08.2014 - 10.2017
- Handled all accounts payable and receivable, process FMO's, and move in paperwork for accuracy.
- Created & Oversaw renewal program.
- Managed all aspects of resident accounts, handling rent collections, late fees, & ledger adjustments.
- Composed and delivered all late notices, 3 days, and water bill notices.
- Effectively cleaned up resident and vendor accounts that were severely overdue to bring them up to date, therefore avoiding any evictions during my time here.
- Reduced delinquency by over $25,000 and increase our pre-paid rent by over 40,000.
- Stepped into leasing role when needed, successfully renting 80 apartments (and counting) during my time as a full time business manager.
Leasing Consultant
NapCincinnati- Olde Montgomery
08.2013 - 08.2014
- Tour and lease apartment homes for a community of 417, create mini models, plan and organize resident events.
- Devise marketing ideas to develop and maintain relationships with surrounding companies.
- Schedule contractors for cleanings of occupied apartments during complex renovations & order all coffee supplies for clubhouse.
- Maintain an occupancy of 95% or higher and a closing ratio of 45% even with taking maternity leave.
- Received a 5 Star Sales award ranking 2nd in the company.
Leasing Consultant
NapCincinnati Water’s Bend
08.2012 - 08.2013
- Tour and lease apartment homes for a community of 240 apartments.
- Walk property daily to ensure excellent presentation of models and vacant apartments for prospect tours, and maintain the highest level of customer service.
- Quickly stepped into the Business Manager role when needed & handled day to day operations while Water’s Bend was short staffed.
- Created a seamless transition between management changes while cultivating my closing ratio and increasing occupancy from 92% to 98%.
Education
High School Diploma -
Colerain High School
06-1991
Skills
- Highly Motivated
- Eager for new challenges
- Task oriented
- Team player
- Efficient multi-tasker
- Time management
- Problem-solving
- Reliability
- Active listening
- Client relationship management
Certification
CAM-Certified Apartment Manager
Timeline
Assistant Asset Manager
Jeffrey R Anderson Real Estate LLC
02.2023 - Current
Director of Associate Growth and Development
NapCincinnati - North American Properties
10.2019 - 02.2023
Property Support Specialist
NapCincinnati -North American Properties
10.2017 - 10.2019
Business Manager
NapCincinnati-Centennial Station
08.2014 - 10.2017
Leasing Consultant
NapCincinnati- Olde Montgomery
08.2013 - 08.2014
Leasing Consultant
NapCincinnati Water’s Bend
08.2012 - 08.2013
High School Diploma -
Colerain High School