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Angela M. Cox
Human Service
Hyde Park,USA
Summary
Experienced public service professional with a strong background in transportation operations, safety-sensitive work, customer service, and team coordination. Reliable and detail-oriented, with proven ability to support safe operations, communicate clearly, and respond professionally in high-pressure situations.
Overview
20
20
years of professional experience
Work History
Full-Time Bus Operator
MassDOT / MBTA
Boston, MA
01.2012
- Operate surface-line transit vehicles along assigned routes while maintaining safe, timely, and reliable service.
- Inspect and test vehicles before service to confirm proper operating condition; report defects to supervisory personnel.
- Assist customers, including customers with disabilities, by answering questions and providing information about routes, products, and services.
- Display and update required route signs, make public address announcements, and report discrepancies to the Operations Control Center.
- Apply emergency and evacuation procedures and prepare accident reports as needed.
- Maintain strong knowledge of the MBTA system to provide accurate directions and information to the public.
- Respond to customers, vendors, and coworkers in a courteous and professional manner consistent with customer service standards.
- Perform related duties as assigned, including safety-sensitive responsibilities.
Program Coordinator
North Suffolk Mental Health
Chelsea, MA
01.2010 - 01.2013
- Coordinated, monitored, and supervised employee activities to support daily program operations.
- Developed and revised program goals, objectives, and work plans in accordance with program requirements and funding guidelines.
- Monitored and approved program expenditures while maintaining budget allocations.
- Prepared and assisted with funding proposals and continuation requests.
- Coordinated program activities with related departments, programs, and staff.
- Prepared periodic reports, financial statements, and records of program activities.
- Developed and facilitated workshops, meetings, and conferences.
Correctional Officer Sergeant
Florida Department of Corrections
Tallahassee, FL
01.1998 - 01.2009
- Supervised inmate housekeeping and sanitation activities, including the issuance of clothing and personal items.
- Observed and reported signs of disorder, tension, or safety concerns to higher authority.
- Counseled inmates regarding institutional, domestic, and emotional adjustment concerns.
- Maintained and prepared required logs and reports.
Mental Health Advocate
Vinfen
Boston, MA
01.1993 - 01.1997
- Supported the safety and well-being of individuals with developmental disabilities in a residential program.
- Implemented program activities, coordinated transportation, and supervised participants during scheduled activities.
- Taught clients monthly budgeting and other life skills to support independence.
- Used behavior management strategies to maintain group order and a safe environment.
- Developed, promoted, and facilitated self-help groups.
- Provided referrals to community resources and agencies and supported client service needs.
- Assisted individuals with life skills, medication administration, crisis management, and nightly cleaning routines.
- Maintained and prepared required logs and reports.
Education
Associate Degree - Liberal Arts, Criminal Justice
Bunker Hill Community College
06-2026
Correctional Officer Certification - undefined
Brevard Community College
01-1998
High School Diploma - undefined
Boston English High School
01-1990
Skills
- Accurate recordkeeping
- Customer relations skills
- Special needs
- Troubleshooting skills
- Effective communication skills
MILITARY EXPERIENCE
- Administrative Specialist | United States Army | Columbia, SC | 1990–1998
- Assisted clients in person and by phone, providing professional office support.
- Performed filing, data management, and document organization duties.
- Drafted and edited short office memos and correspondence.
- Supported general administrative operations as assigned.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Full-Time Bus Operator
MassDOT / MBTA
01.2012
Program Coordinator
North Suffolk Mental Health
01.2010 - 01.2013
Correctional Officer Sergeant
Florida Department of Corrections
01.1998 - 01.2009
Mental Health Advocate
Vinfen
01.1993 - 01.1997
High School Diploma - undefined
Boston English High School
Correctional Officer Certification - undefined
Brevard Community College
Associate Degree - Liberal Arts, Criminal Justice
Bunker Hill Community College