Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela McPhail

Lansing,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Executive Assistant

Transfast Group
04.2022 - Current
  • Handled confidential and sensitive information with discretion and tact
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Organized and coordinated conferences and monthly meetings
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Answered high volume of phone calls and email inquiries
  • Facilitated training and onboarding for incoming office staff
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Filed paperwork and organized computer-based information
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Created and managed office systems to efficiently deal with documentation
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Handled incoming and outgoing mail, email and faxes
  • Screened personal and business calls and directed to appropriate party
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Volunteered to help with special projects of varying degrees of complexity
  • Led staff and vendors in providing high level of service for owner and guests

Dealer Service Specialist

KAR Global
02.2016 - 04.2022
  • Resolved customer issues and escalated complex issues to manager.
  • Answered and directed phone calls and liaised with customers in person.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained digital records of delivery and receiving information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

Waverly High School
Lansing
06.1989

Skills

  • Self-Directed
  • Active Listening
  • Analytical and Critical Thinking
  • Written Communication
  • Remote Office Availability
  • Customer Relations
  • Critical Thinking
  • Problem-Solving
  • Good Telephone Etiquette
  • Quality Assurance
  • Project Planning
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Recordkeeping
  • Social Perceptiveness

Timeline

Executive Assistant

Transfast Group
04.2022 - Current

Dealer Service Specialist

KAR Global
02.2016 - 04.2022

High School Diploma -

Waverly High School

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Angela McPhail