Angela M. DeLillye
Suffolk,VA
Summary
Dynamic professional seeking a challenging position within a growing organization, eager to leverage a diverse skill set, extensive experience, and a solid educational background. Committed to contributing effectively to team goals while delivering exceptional service that drives organizational success. Passionate about fostering collaboration and innovation in a fast-paced environment. Prepared to make a meaningful impact and support the company's mission through dedication and expertise.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wal-Mart Pharmacy
06.2018 - Current
- Processed and verified prescription orders accurately and efficiently
- Provided exceptional customer service by assisting patients with medication inquiries and resolving concerns
- Managed medication inventory, ordering, and proper storage
- Prepared and labeled medications, maintaining compliance with regulatory standards
- Trained and supported new technicians on procedures and best practices
- Administered medications, ensuring accuracy and compliance with pharmacy regulations.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Assisted pharmacists with patient consultations, enhancing customer service experience.
- Operated pharmacy software systems to maintain accurate patient records and prescription details.
- Trained new staff on pharmacy procedures and best practices to ensure operational consistency.
- Assisted pharmacists in preparing and dispensing medications accurately.
Medical Administrative Assistant
Sentara Obici Hospital
09.2021 - 11.2021
- Served as the first point of contact for patients and visitors in a busy medical office
- Scheduled appointments, maintained patient records, and processed insurance information
- Handled confidential patient data in compliance with HIPAA regulations
- Supported clinical staff by coordinating labs, managing supplies, and facilitating smooth workflow
- Concurrent with Pharmacy Technician Role
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Processed insurance verifications and authorizations, ensuring compliance with healthcare regulations.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients to facilitate effective care delivery.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
Customer Service Representative / Marine Painter
Newport News Shipbuilding
05.2012 - 02.2016
- Cleaned and prepared surfaces of naval vessels for painting and coating applications
- Applied protective coatings to ensure corrosion resistance and durability
- Estimated materials and labor requirements for projects
- Maintained and operated safety equipment and adhered to OSHA guidelines
- Coordinated surface preparation for marine vessels, ensuring optimal paint adhesion and finish quality.
- Developed and implemented painting schedules to optimize workflow and minimize downtime.
- Inspected completed work for quality assurance, identifying areas for improvement and rework as needed.
- Participated in training programs to enhance product knowledge and customer service skills.
Certified Pharmacy Technician
Wal-Mart Pharmacy
2007 - 05.2012
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory, reducing medication shortages and improving stock levels.
- Educated patients on medication usage, side effects, and safety precautions to enhance adherence.
- Collaborated with healthcare providers to resolve prescription issues and optimize patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Conducted regular audits of medication storage to maintain safety standards and minimize errors.
Education
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Tidewater Community College
Chesapeake, VA03.2025
Associate of Applied Science - Medical Administrative Assistant & Information Technology
Tidewater Community College
Chesapeake, VA12-2023
High School Diploma -
Lakeland High School
Suffolk, VA06-1995
Skills
- Over 10 years of experience in pharmacy operations, medical administration, and customer service
- Skilled in prescription processing, inventory management, and patient support
- Strong interpersonal and communication skills; committed to patient-centered care
- Proficient in Microsoft Office Suite, medical billing and coding, and administrative procedures
- Highly organized, self-motivated, and adaptable
- Microsoft Word, Excel, PowerPoint, Outlook
- Medical Billing, Insurance Processing, ICD-10 Coding
- Medical Transcription & Office Procedures
- Typing Speed: 45 WPM
- Operation of fax, copier, scanner, and multi-line phone systems
Certification
- Certified Pharmacy Technician (CPhT), 2023
- Virginia State Certified Pharmacy Technician, 2022
- Pharmacy-Based Immunization Certification, 2023
- Basic Life Support (CPR), American Red Cross, 2023
- Leadership & Business Management Certificate, Thomas Nelson Community College, 2015
Timeline
Medical Administrative Assistant
Sentara Obici Hospital
09.2021 - 11.2021
Pharmacy Technician
Wal-Mart Pharmacy
06.2018 - Current
Customer Service Representative / Marine Painter
Newport News Shipbuilding
05.2012 - 02.2016
Certified Pharmacy Technician
Wal-Mart Pharmacy
2007 - 05.2012
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Tidewater Community College
Associate of Applied Science - Medical Administrative Assistant & Information Technology
Tidewater Community College
High School Diploma -
Lakeland High School