Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Implementation Manager
United Healthcare- Remote
09.2022 - Current
Manage the installation and maintenance of a book of business that includes self-funded and fully insured customers.
Actively participate in cross-functional team projects.
Research installation issues and develop customer specific resolutions.
Attends and participate in face out customer meetings and finalist presentations.
Mentor new and existing Implementation Managers
Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Environmental Supervisor/Department Coordinator
Essentia Health
07.2003 - 09.2022
Prepares master work schedules and maintains time/payroll records.
Screen and interview potential candidates for open positions.
Develop corrective action plans for employees with performance and behavioral issues.
Managed hazardous materials storage, handling, and disposal to minimize risks to personnel and the environment.
Performed root cause analyses on environmental incidents, implementing corrective actions to prevent future occurrences.
Assigned workloads, maintained performance management, and reviewed daily activity reports.
Education
Health Unit Coordinator -
Lake Superior College
Duluth, MN
Skills
Project Management
High Level of Multitasking with multiple concurrent deadlines
Meeting facilitation
Work Planning and Organization
Training and Development
Operations Management
Recruiting and Hiring
Microsoft Office
Timeline
Implementation Manager
United Healthcare- Remote
09.2022 - Current
Environmental Supervisor/Department Coordinator
Essentia Health
07.2003 - 09.2022
Health Unit Coordinator -
Lake Superior College
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