Angela Means
Bullhead City,AZ
Summary
Driven Office Manager with a proven track record at Lakota Enterprise Inc., adept in office administration and customer service. Excelled in managing sensitive information and enhancing customer relations, leading to increased profits. Skilled in data entry and multi-tasking, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Office Manager
Lakota Enterprise Inc.
01.1998 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence..
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided detailed written estimates to customers outlining required labor and materials for proposed work.
- Effectively organized and allocated the daily workload of installers, making adjustments as required for jobs exceeding initial work bid, while keeping customers informed with updated estimates.
- Increased profits by proactively recommending and successfully upselling additional products on multiple jobs.
- Maintained accurate record of monthly receivables and prepared sales tax reports for state agency in accordance with applicable rates.
- Created comprehensive payroll reports for government funded projects which demanded compliance with prevailing wage rates, including affidavits and intents of wages paid.
- Managed weekly payroll responsibilities effectively.
Billing Customer Service Representative
GTE
08.1995 - 01.1998
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Education
Criminal Justice
Skagit Valley College
Mount Vernon, WASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Customer Relations
- Billing
Timeline
Office Manager
Lakota Enterprise Inc.
01.1998 - Current
Billing Customer Service Representative
GTE
08.1995 - 01.1998
Criminal Justice
Skagit Valley College