Summary

Overview

Work History

Education

Skills

Timeline

Angela Means

Bullhead City,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30

30

years of professional experience

Work History

Office Manager

Gary's Gutter Service, Inc

Bullhead City, AZ

01.1995 - Current

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Maintained confidential records relating to personnel matters.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Ordered supplies and equipment to maintain adequate inventory levels.
Delegated work to staff, setting priorities and goals.
Reviewed files and records to obtain information and respond to requests.
Monitored inventory levels and placed orders when needed.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Arlington High School

Arlington

06-1984

Communications

Skagit Valley College

Mount Vernon, WA

Skills

Excellent communication
Problem-solving
Decision-making
Customer relations

Customer service
Self-Directed
Data entry

Timeline

Office Manager

Gary's Gutter Service, Inc

01.1995 - Current

Arlington High School

Communications

Skagit Valley College