Angela Medellin
Waco,TX
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agent
Archer Travel Group
La Crescenta, CA
03.2022 - Current
- Book flights, cruises, car rental, hotels, etc.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Prepared customized itineraries based on customer needs and preferences.
Hooters Girl
Hooters
Waco, TX
06.2020 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
Shift Leader
Jamba Juice
Austin, TX
04.2019 - 08.2021
- Take lead in store operations when manager was not on duty
- Assist Customers
- Operate POS system to ring up customer order.
Cashier/Sales Associate
Stripes Convenience Stores
Waco, TX
10.2019 - 03.2020
- Worked the cash register
- Stocked shelves
- Complete customer transactions on pos system.
Checker/Cashier
Fiesta Mart LLC
Austin, TX
09.2018 - 05.2019
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Scanned items to ensure correct pricing and identification of products.
- Verified that the customer had the necessary funds for purchases.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
Education
High school or equivalent -
Camino Nuevo High School Charter
05.2017
Skills
- Microsoft office (4 years)
- Bilingual (10 years)
- Customer Service (6 years)
- Training (5 years)
- Cash Handling (6 years)
- Cashiering (6 years)
- POS (6 years)
- Store Management Experience (3 years)
- Shift Management (3 years)
- Spanish (10 years)
- Management
- Assistant Manager Experience
- Travel Arrangements
- Client Networking
- Administrative Tasks
- Hotel Accommodations
- Marketing
- Client Relationship Building
- Service Promotion
Certification
- TABC Certified
- Food Handler Certification
Languages
- English
- Spanish
Languages
English
Full Professional
Spanish
Professional
Timeline
Travel Agent
Archer Travel Group
03.2022 - Current
Hooters Girl
Hooters
06.2020 - 10.2023
Cashier/Sales Associate
Stripes Convenience Stores
10.2019 - 03.2020
Shift Leader
Jamba Juice
04.2019 - 08.2021
Checker/Cashier
Fiesta Mart LLC
09.2018 - 05.2019
High school or equivalent -
Camino Nuevo High School Charter
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