Angela Melban
Shawnee
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VP, Senior Fraud Prevention Manager
MUFG Bank Ltd.
02.2021 - 10.2024
- Cultivated strong relationships with key stakeholders, including employees, vendors, and community leaders to collaborate on any issues or incidences to ensure long-term resolutions.
- Managed and motivated employees to be productive and successful in their current position and career path.
- Led a cross-functional team for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Accomplished multiple tasks within established timeframes.
- Wrote Policy and procedures for the Fraud Prevention Team (new and updating).
- Side by side coaching.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Identified opportunities to improve business process flows and productivity.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Senior Fraud Investigator
MUFG Bank Ltd.
04.2017 - 02.2021
- Established strong relationships with external partners such as banks, credit bureaus, and insurance companies to support ongoing investigations effectively.
- Successfully managed multiple high-profile cases simultaneously while maintaining strict deadlines and achieving desired results consistently.
- Served as an expert witness during legal proceedings, providing essential insights that contributed to favorable outcomes for the organization.
- Exposed complex fraud schemes by conducting comprehensive financial analysis and in-depth interviews with suspects.
- Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent trends.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Monitored Fraud team phone system, ensure alerts are worked timely, assisted with any team questions.
- Reviewed transactions and receipts to identify any suspicious activity.
Fraud Analyst
MUFG Bank Ltd.
08.2012 - 04.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
- Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
- Implemented robust verification processes, decreasing incidence of identity theft-related fraud.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention strategies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
High School Diploma -
Herlong High
Herlong, CA06-1993
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Complex Problem-solving
- Client relationship building
- Operations management
- Staff development
- Training and mentoring
- Process improvement
- Customer service
- Risk management
- Performance monitoring
- Staff training
- Customer and employee rapport
- Performance metrics analysis
- Metrics tracking
- Recruiting and hiring
- Performance data analysis
- Operational management
- Procedure implementation
- Schedule management
Certification
ACFE: Association of Certified Fraud Examiner.
(Obtained November 7, 2012)
Timeline
VP, Senior Fraud Prevention Manager
MUFG Bank Ltd.
02.2021 - 10.2024
Senior Fraud Investigator
MUFG Bank Ltd.
04.2017 - 02.2021
Fraud Analyst
MUFG Bank Ltd.
08.2012 - 04.2017
High School Diploma -
Herlong High
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