Angela Melton
Stockton,CA
Summary
Dedicated professional with a proven track record at Jellystone Park Camp Resorts, excelling in deep cleaning protocols and fostering teamwork. Achieved increased productivity through effective collaboration and meticulous attention to detail, ensuring guest satisfaction and maintaining pristine environments. Skilled in inventory management and problem-solving, consistently delivering high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Rodeway Inn Clearfield
10.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Housekeeper
Jellystone Park Camp Resorts
07.2024 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Changed bed linens and collected soiled linens for cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Sorted, laundered and put away various laundry items.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Server
Lumberjacks Restaurant
10.2021 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Required - General Studies
06.2000
Graduated with 3.5 GPA
Skills
- Sorting and washing laundry
- Cleaning techniques
- Supply inventory management
- Stain removal
- Carpet cleaning
- Ironing linens
- Issue troubleshooting
- Cart management
- Multitasking and prioritizing
- Teamwork and collaboration
- Time management
- Problem-solving
- Organizational skills
- Deep cleaning protocols
- Interior and exterior cleaning
Certification
- Certified Interior Designer (CID) - California Council for Interior Design Certification.
- Certified Sales Professional (CSP)
Timeline
Housekeeping Room Attendant - Rodeway Inn Clearfield
10.2024 - Current
Housekeeper - Jellystone Park Camp Resorts
07.2024 - 09.2024
Server - Lumberjacks Restaurant
10.2021 - 05.2023
- Certified Interior Designer (CID) - California Council for Interior Design Certification.
- Certified Sales Professional (CSP)
Marysville High - Required , General Studies
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