Angela Melvin
Enid,OK
Summary
Skilled Physical Evaluation Board Liaison Officer with almost 15 years of service with a proven track record at Employee Management Services and General Infomatics. Expert in enhancing patient satisfaction and ensuring HIPAA compliance, showcasing exceptional organizational and communication skills. Developed training processes and shared with all the Air Force bases in the world, demonstrating a unique blend of empathy and efficiency in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Physical Evaluation Board Liason Officer
Employee Management Services
02.2024 - 10.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Implemented and developed customer service training processes.
Physical Evaluation Board Liason Officer
Multiple Companies
Enid, Oklahoma
11.2009 - 10.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
Stayed calm under pressure to and successfully dealt with difficult situations.
Implemented and developed customer service training processes.
Physical Evaluation Board Liason Officer
General Infomatics
02.2019 - 02.2024
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Implemented and developed customer service training processes.
Education
No Degree - Hotel Restaurant Management
Oklahoma State University
Stillwater, OKNo Degree - Medical Coding And Health Care Administration
Kaplan University Online
Davenport, IAAssociate of Arts - Psychology
NW Arkansas Community College
Rogers, AR05-1990
High School Diploma -
Oklahoma Bible Academy
Enid, OK05-1986
Skills
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Decision-Making
- Time Management
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveTimeline
Physical Evaluation Board Liason Officer
Employee Management Services
02.2024 - 10.2024
Physical Evaluation Board Liason Officer
General Infomatics
02.2019 - 02.2024
Physical Evaluation Board Liason Officer
Multiple Companies
11.2009 - 10.2024
No Degree - Hotel Restaurant Management
Oklahoma State University
No Degree - Medical Coding And Health Care Administration
Kaplan University Online
Associate of Arts - Psychology
NW Arkansas Community College
High School Diploma -
Oklahoma Bible Academy
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