Angela Mendez
New York City
Summary
Skilled Project Manager with expertise in overseeing maintenance teams and facilities operations in commercial buildings and train stations. Delivers client satisfaction through effective contract management and high inspection ratings. Specializes in training and fostering collaboration with unions and facilities staff. Successful in managing work orders, schedules, and budgets to enhance operational efficiency.
Overview
27
27
years of professional experience
Work History
Site Supervisor
N & N Services, LLC
Midtown Manhattan
03.2023 - 09.2024
- Coordinated property contract transition and retrained employees to ensure seamless operations.
- Maintain client satisfaction with cleaning and maintenance services for two commercial buildings.
- Facilitated communication among company, clients, property managers, foremen, and employees to enhance collaboration.
- Managed weekly payroll for maintenance workers to ensure timely compensation and compliance.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve targets.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Fostered strong relationships with stakeholders by providing regular, detailed project updates.
- Provided feedback to workers on job performance and safety procedures.
Account Manager
United Building Maintenance
Grand Central Madison
09.2022 - 11.2022
- Launch maintenance operations for major transportation initiatives.
- Designed crew schedules, section lists, job descriptions, and team assignments to optimize operational workflow.
- Monitor site for daily inspections, ensuring performance meets standards.
- Monitored site for daily inspections, ensuring compliance with performance standards and addressing issues promptly.
- Ensured all site concerns were addressed to enhance efficiency and safety.
- Recommended changes to enhance safety, cleanliness, service, and efficiency, contributing to overall operational effectiveness.
- Collaborated with cross-functional teams to enhance service delivery.
Site Supervisor
Pritchard Industries
Christie’s New York
01.2017 - 01.2022
- Supervised daily site operations, ensuring adherence to safety protocols and operational standards.
- Coordinated schedules and resource allocation, optimizing efficiency across multiple teams.
- Implemented quality control measures, enhancing service delivery and client satisfaction levels.
- Collaborated with clients to assess needs and provide tailored solutions for project execution.
- Managed equipment inventory and maintenance schedules, reducing downtime and operational disruptions.
- Trained new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Site Supervisor
Harvard Maintenance, Inc.
Disney Theatrical Productions & ABC News, Inc.
01.2015 - 01.2016
- Managed daily facilities operations for New Amsterdam Theatre and ABC Times Square Studios.
- Managed and oversaw one foreman, eighteen facility workers.
- Maintained records of work performed and materials and equipment used.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Resolved issues among team members to keep employees on task.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Oversaw daily operations at the site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and conditions to upper management.
- Created and implemented plans to maximize efficiency of workers.
- Analyzed site performance reports and initiated improvements to improve operational excellence.
- Scheduled and assigned jobs, managed payroll.
- Interact with demanding clients and resolve customer service issues, successfully renew client contract.
- Managed janitorial cleaning equipment and supplies, ensuring availability and functionality for consistent service delivery.
Project Manager
American Building Maintenance
Amtrak Penn Station
01.1998 - 01.2015
- Managed daily facilities operations for Pennsylvania Station.
- Managed team of four supervisors, three foremen, sixty-four facility workers.
- Led project planning and execution for multiple facility maintenance contracts.
- Streamlined operational workflows to enhance services and client satisfaction.
- Coordinated cross-functional teams to ensure timely completion of project expectations.
- Evaluated vendor performance to improve service quality and cost-effectiveness.
- Conducted risk assessments to identify potential issues and implement mitigation strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations..
- Coordinated with multiple teams to prepare, meet and improve site inspections.
- Monitored project performance to identify areas of improvement and make adjustments.
- Maintained a positive work environment across teams.
- Provided detailed status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained compliance with industry standards and regulations, conducting regular inspections and updates to practices.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Managed contracts and supply vendor relations.
- Maintained all aspects of janitorial cleaning equipment and supplies.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice (CUNY)
New York City01-1997
Skills
- Site coordination
- Facility inspections
- Contract management
- Cost control
- Budget management
- Project management
- Staff management
- Collaboration techniques
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Site Supervisor
N & N Services, LLC
03.2023 - 09.2024
Account Manager
United Building Maintenance
09.2022 - 11.2022
Site Supervisor
Pritchard Industries
01.2017 - 01.2022
Site Supervisor
Harvard Maintenance, Inc.
01.2015 - 01.2016
Project Manager
American Building Maintenance
01.1998 - 01.2015
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice (CUNY)