Angela Mendiola
Des Moines,WA
Summary
Personable Receptionist offering well-developed skills in telephone etiquette, relationships, and data entry. Pursuing a position in a busy setting where focus and dedication are highly sought.
Highly-enthusiastic Customer Service professional with 4 years of customer interface experience. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
Guest Service Representative/Asst. General Manager
Extended Stay America
2023.09 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Medical Assistant
Federal Way Primary Care
2011.05 - 2012.06
- Cleaned and disinfected chairs and equipment according to facility policy.
- Read and recorded temperature, pulse and respiration.
- Cleaned, disinfected, and prepared rooms for the next patient.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered appointment calls.
- Safely disposed of used and contaminated supplies.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Cashier
Walmart
2007.01 - 2009.01
- Cleaned and organized register counters.
- Accepted cash, check, credit and debit payments in an accurate and efficient manner.
- Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
- Tallied cash at the end of each shift and handled discrepancies according to company policies.
- Bagged purchased items properly to prevent delicate products from breakage.
- Repeated orders to customers to ensure accuracy.
- Provided a high level of service by helping customers find the specific products.
- Maintained clean, tidy and organized checkout areas.
- Answered customer quests, provided store information and escorted to desired store areas.
Cashier
Target
2005.01 - 2008.01
- Carried bags and offered other forms of assistance to patrons and customers needing extra help.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Managed money under the till of register and made frequent money transactions for customers.
- Declined to sell alcoholic products to intoxicated individuals.
Education
Medical Assisting
Everest College
Tacoma, Wa2010
Skills
- MS Office proficiency
- Effective communication
- Energetic work attitude
- Multi-line telephone skills
- Flexible
- Clean and neat nature
- Office equipment operations
- Data entry
- Team Player
- Team Leadership
- Customer Relations
- Relationship Building
- Motivation
Timeline
Guest Service Representative/Asst. General Manager
Extended Stay America
2023.09 - Current
Medical Assistant
Federal Way Primary Care
2011.05 - 2012.06
Cashier
Walmart
2007.01 - 2009.01
Cashier
Target
2005.01 - 2008.01
Medical Assisting
Everest College
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