ANGELA Meneses
Katy,TX
Overview
12
12
years of professional experience
Work History
Technician
Rooms To Go
Brookshire, Texas
01.2022 - Current
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Responded quickly to emergency repair calls from customers.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Verified that all product information was correct before scanning.
- Scanned items for accuracy and completeness using a handheld scanner.
- Inspected incoming shipments for damage or discrepancies prior to stocking shelves.
- Ensured products were properly labeled before being placed on shelves.
Selling Agent
Royal Prestige
Houston, TX
01.2020 - 08.2021
- Recruited new team members through job postings or referrals from current employees.
- Assisted customers with returns or exchanges when necessary.
- Developed and maintained relationships with existing customers to ensure repeat business.
- Identified customer needs and recommended appropriate products.
- Conducted product demonstrations for prospective customers.
Service Advisor
Claro Colombia
Bogota, Colombia
05.2012 - 02.2018
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Industrial Design Technologist -
Coruniversitec
Colombia11-2014
High School Diploma -
Jose Celestino Mutis
Colombia11-1996
Skills
- Call Management
- Appointment Scheduling
- Complaint resolution
- Data Collection
- Consultative Sales
- Customer consulting
- Report creation
- Social Media Marketing
- Client Relations
Languages
Spanish
Professional
Timeline
Technician
Rooms To Go
01.2022 - Current
Selling Agent
Royal Prestige
01.2020 - 08.2021
Service Advisor
Claro Colombia
05.2012 - 02.2018
Industrial Design Technologist -
Coruniversitec
High School Diploma -
Jose Celestino Mutis