Angie Metcalf

Warehouse Associate as a Package Handler

• Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
• Inspected and moved products to designated areas in warehouse.
• Staged products between receiving, storage and shipping areas to accurately transfer items.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Scanned container labels to verify contents and determine target destination using RF scanners.
• Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
• Recognized and reported defective material and equipment.
• Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Manually lifted materials weighing up to 49 lbs pounds on regular basis.
• Identified damaged and safety hazards and notified manager immediately to assist with resolution.
• Stepped in to assist manager with special projects, including training associates and new management , promoting desire to learn new tasks while gaining additional responsibilities.
• Methodically picked, packed and labeled merchandise to prepare for shipment.
• Safely operated all necessary equipment in work area such as Pallet Jack.
• Exceeded specific team goal by partnering with staff to share and implement best practices.

• Assisted customers by carrying packages and bags and securing purchases in vehicles.
• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Updated signage to reflect current prices and help promote target merchandise.
• Assisted customers based on currently available product, promotional and policy information.
• Helped customers complete purchases, including processing payments and bagging items.
• Cleaned shelves and restocked with new inventory when products were running low.
• Notified courtesy clerk on floors immediately of any spills or hazardous issue, (broken glass) enabling quick clean-up and remediation.
• Operated cash register to process customer orders and maintained knowledge of produce codes to accurately input appropriate merchandise.
• Performed within front-end team, assisting manager and co-workers with assorted tasks.
• Worked safely and efficiently when handling seafood products.
• Faced merchandise in freezers and shelves for display.
• Maintained and organized store displays to enhance product visibility and expedite product location activities.
• Stocked or re-stocked products in check-out lines and end-cap displays.
• Ensured that the work environment was kept safe, neat and clean at all times.
• Used pallet jack equipment to pull items from stock and add to store shelves and bins.
• Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
• Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the "first in, first out" rule.
• Assessed floor displays to determine which merchandise required restocking.
• Operated different grocery store equipment including balers and pallet jacks.
• Greeted customers and provided immediate and courteous service at all times.
• Arranged products in organized and professional manner.
• Constructed product displays and hung new signage.
• Checked prices and found requested products in the store for customers.
• Secured products when transporting to different areas of store to prevent merchandise damage.
• Checked prices and pulled product for customers.
• Removed outdated from stock to eliminate health risks.
• Retrieved carts from returns and the parking lot.
• Followed cleaning schedule for floors, walls and storage areas.
• Pleasantly helped customers by finding requested items.
• Operated cash registers, scanners and computers to itemize and total customer purchases.
• Moved merchandise to departments using equipment such as hand trucks.
• Cleaned up spills, collected trash and swept and mopped floors.
• Reviewed the quality of displayed products and removed old or poor quality merchandise.
• Greeted customers and offered assistance with retrieving and locating products throughout store.
• Participated in inventory loss prevention objectives by closely monitoring suspicious customer activities.
• Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
• Organized, cleaned and maintained store to create an inviting and warm atmosphere for customers.
• Followed all food safety and health code standards.
• Implemented markdowns by retagging products and changing shelf markers.
• Assisted customers with getting groceries loaded in vehicles.

• Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
• Operated checkout line at grocery store.
• Fielded up to 10 customer service calls per day.
• Kept current on market and product trends to effectively answer customer questions.
• Organized store by returning all merchandise to its proper place and restocked displays.
• Replenished shelves to maintain adequate merchandise levels.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Completed floor replenishment to guarantee size availability and promote customer satisfaction.
• Replenished merchandise shelves with items from stockroom to promote consistent stock rotation.
• Processed average of 300+ transactions each day to keep workflows moving smoothly.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.