Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Metzger

Fremont,OH

Summary

Self-motivated individual with a strong sense of personal responsibility. Proven ability to quickly learn and adapt to new situations. Exceptional interpersonal skills and attention to detail when completing assignments. Recognized for delivering outstanding service, enhancing client satisfaction, and fostering positive interactions in a collaborative environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Dealer Registration/Accounts Receivable

America's Auto Auction
02.2024 - Current
  • Processing and completing registration procedures, creating confidential files for dealerships and Individual Representatives.
  • Assist in completing title transfer processes per BMV procedures.
  • Answering inbound multiline phones and emails assisting in technical support and inquiries regarding accounts and payments.
  • Accounts Receivable, Reconciling banking deposits and dealership transaction payments. Cash handling and end of day balancing cash account and deposits.
  • Sales development and recruiting via multiple CRM systems.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Posted cash and check payments and deposits, generated cash receipts, reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds. Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Member Service Representative

Fremont Federal Credit Union
08.2023 - 01.2024
  • Process daily member transactions: deposits, withdrawals, money transfers, loan payments, cashier checks
  • Accurately maintain records of each transaction and ensure all documentation and paperwork is within compliance.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.

Daycare Provider/Housekeeper

Self-Employment
07.2018 - 09.2023
    • Provided social/emotional activities and learning opportunities for infants/children.
    • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
    • Applied positive behavior management techniques to enhance social interactions and emotional development.
    • Provided and assisted with ADL
    • Provided clean and safe environments for in home elderly clients, preparing well balanced meals and/or while maintaining shopping and errands for the client's necessities.

Cook/STNA

Riverview, Miller, Nursing Resources, Private Care
09.2008 - 12.2021
  • Assisted MRDD and elderly clientele with daily health and personal care related needs.
  • Provided certified delegated nursing care, including dispensing medications, and maintained CPR and First Aid Certifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Planned menus for different events, seasons and resident's dietary requirements.

Job Development Specialist

Flex Temp Employment Services
06.2015 - 07.2018
  • Consult with potential employers and employment candidates.
  • Create and maintain confidential employee files, assisted with payroll services.
  • Completed various positions within the company: inventory, inspection, quality control.
  • Provided coaching and mentoring to employees.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed organization and detail-oriented with a strong work ethic.
  • Preformed interviews, conducted orientation and onboarding tasks and training.
  • Organized tours of employment facilities.

Forklift Operator/Trainer/Lead/Shipping-Receiving Clerk

ES3 Logistics/Style Crest/ Total Distribution Services
08.2000 - 12.2017
  • Load/unload carriers, stock products within warehouse, pull product with the use of IRMS systems.
  • Locate Inventory and lead other employees for daily operations and inventory locations.
  • Train employees in forklift operations, consult with supervision/management on daily operations.
  • Prepared shipping documents, maintained bookkeeping, billing, and accounts receivable records.
  • Verified clerical computations against physical count of stock, maintained inventory of shipping materials and stock, posted totals to inventory records.

Education

Certificate Graduate - Business Essentials

DeVry University
Lisle, IL
02.2024

Graduate in Diploma - undefined

Old Fort High School
Old Fort, OH
05.1998

Skills

  • Computer literacy
  • Communication skills
  • Microsoft Office Systems
  • Bookkeeping/Accounting/Payroll
  • Workforce Development Recruiting-Interviewing
  • Inventory-FIFO
  • Shipping/Receiving Clerical Experience
  • Multi-line Phone Systems
  • Customer service
  • Employee Orientation
  • Effective conflict resolution skills
  • Decision-making

Certification

  • Business Essentials Certificate
  • State Tested Nursing Assistant
  • Forklift Certification

Timeline

Dealer Registration/Accounts Receivable

America's Auto Auction
02.2024 - Current

Member Service Representative

Fremont Federal Credit Union
08.2023 - 01.2024

Daycare Provider/Housekeeper

Self-Employment
07.2018 - 09.2023

Job Development Specialist

Flex Temp Employment Services
06.2015 - 07.2018

Cook/STNA

Riverview, Miller, Nursing Resources, Private Care
09.2008 - 12.2021

Forklift Operator/Trainer/Lead/Shipping-Receiving Clerk

ES3 Logistics/Style Crest/ Total Distribution Services
08.2000 - 12.2017

Graduate in Diploma - undefined

Old Fort High School

Certificate Graduate - Business Essentials

DeVry University

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