Angela Meza
Hidalgo,United States
Summary
Customer Service with 6 years of experience enhancing customer satisfaction and operational efficiency. Proficient in time management and conflict resolution, leveraging team leadership and problem-solving skills to drive results. Dedicated to fostering customer engagement and implementing innovative sales techniques to achieve business objectives.
Professional shopper skilled in identifying and selecting high-quality products. Strong focus on team collaboration and achieving customer satisfaction. Adaptable, reliable, and responsive to changing needs. Proficient in inventory management, communication, and time optimization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Omni
07.2025 - Current
- Maintained accurate records of customer interactions, ensuring data integrity and facilitating better service delivery.
- Fostered strong relationships with customers, enhancing loyalty and ensuring a positive service experience.
- Streamlined customer inquiry processes, leading to reduced response times and improved customer satisfaction ratings.
- REMOTE
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
Delivery Driver
DoorDash, Favor, Instacart
01.2020 - Current
- Deliver orders promptly, ensuring customer satisfaction and retention through timely service.
- Executed timely deliveries, enhancing customer satisfaction through consistent on-time performance and positive feedback.
- Delivered food and groceries efficiently, ensuring timely arrival at customer locations.
- Navigated routes using GPS for optimal delivery efficiency and customer satisfaction.
Shopper
H-E-B
06.2024 - 05.2025
- Efficiently selected and packed orders, enhancing customer satisfaction and timely delivery.
- Streamlined shopping processes, achieving faster order fulfillment and improved accuracy.
- Collaborated with team to resolve inventory issues, ensuring product availability for customers.
- Assisted customers in locating products and addressing inquiries promptly.
- Selected and packed customer orders accurately and efficiently for curbside pickup.
- Collaborated with team members to enhance workflow and improve order fulfillment processes.
- Ensured compliance with safety guidelines while handling food items during order preparation.
Receptionist/Veterinary Assistant
Tx Wellness Spay & Neuter Clinic
06.2021 - 10.2022
- Managed client appointments, improved scheduling efficiency, supported veterinary procedures.
- Enhanced client satisfaction through effective communication and timely service delivery.
- Resolved client inquiries promptly, contributing to a positive clinic experience.
- Streamlined administrative tasks, reducing wait times and increasing operational flow.
Cashier/Customer Service Representative
Lowe's Home Improvement
02.2020 - 12.2020
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries, improving service quality and fostering repeat business.
- Managed cash register with accuracy, ensuring financial integrity and minimizing discrepancies.
- Collaborated with team to maintain store appearance, enhancing customer shopping experience.
- Utilized product knowledge to assist customers, boosting sales and customer loyalty.
Cashier/Customer Service Representative
The Home Depot
01.2019 - 01.2020
- Processed transactions quickly, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries and issues, improving overall service experience.
- Handled cash and credit transactions accurately, maintaining a balanced cash drawer.
- Assisted in training new staff, fostering a collaborative work environment.
- Contributed to a clean and organized checkout area, ensuring a positive shopping experience.
Education
High School Diploma -
PSJA North High School
PHARR, TX05.2016
No Degree - Nursing
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Time Management Expert
- Conflict Resolution Expert
- Team Leadership Expert
- Problem Solving Expert
- Sales Techniques Expert
- Customer Engagement Expert
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Customer service
- Critical thinking
- Customer relations
Languages
English Native
Timeline
Customer Service Representative
Omni
07.2025 - Current
Shopper
H-E-B
06.2024 - 05.2025
Receptionist/Veterinary Assistant
Tx Wellness Spay & Neuter Clinic
06.2021 - 10.2022
Cashier/Customer Service Representative
Lowe's Home Improvement
02.2020 - 12.2020
Delivery Driver
DoorDash, Favor, Instacart
01.2020 - Current
Cashier/Customer Service Representative
The Home Depot
01.2019 - 01.2020
High School Diploma -
PSJA North High School
No Degree - Nursing
The University of Texas Rio Grande Valley