Angela Micallef
Saint Charles,MO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
23
23
years of professional experience
Work History
Member Success Team Lead
National Information Solutions Cooperative
09.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Senior Requirements Analyst
National Information Solutions Cooperative
09.2017 - 09.2019
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Lead cross-functional teams to analyze and understand enterprise-wide of technology changes.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements.
- Conduct on-site product demonstrations to highlight features, answer prospective customer questions and redirect concerns toward positive aspects.
Industry Consultant
National Information Solutions Cooperative
02.2000 - 09.2017
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Explained technical information in clear terms to non-technical individuals to promote better understanding..
- Led internal product training for Customer Care and Billing to train support team, end-users and new employees
Education
Bachelor of Arts - Business Administration
Lindenwood University
Saint Charles, MOSkills
- Create an inspiring team environment with open communication
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operations
- Discover training needs and provide coaching
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Proven work experience as a team leader
- Excellent communication and leadership skills
Timeline
Member Success Team Lead
National Information Solutions Cooperative
09.2019 - Current
Senior Requirements Analyst
National Information Solutions Cooperative
09.2017 - 09.2019
Industry Consultant
National Information Solutions Cooperative
02.2000 - 09.2017
Bachelor of Arts - Business Administration
Lindenwood University
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