Salesforce Admin Management
Solid work experience in HR, Ops & Business Development
Hi, I’m
Angela Miclat
Vice President, Global Human Resources, Corporate Operations
Baguio City
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Strong leader and problem-solver dedicated to streamlining global human resources and corporate operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
6
Certifications
3
Languages
Education
Trinity University Of AsiaQuezon City Philippines
Bachelor of Science from Business Administration
06.2013 - 01.2016
University Overview
- Graduated with 3.7GPA
- Majored in Human Resources
- Minored in Psychology
AMA Computer UniversityPasig City, Philippines
Bachelor of Science from Computer Science
06.2011 - 03.2013
University Overview
- Thesis: Trending thesis topics in cloud computing
- Dean's List 2nd Semester of 2012
Philippine Best Teachers SocietyBinangonan Rizal, Philippines
High School Diploma
06.2006 - 03.2010
University Overview
- Elected to President Scool Year of 2010
- Graduated in Top 90% of Class
Skills
Full-Cycle Recruitment
Availability
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Work History
Storylines Global Inc.Miami
Vice President, Human Resources
07.2022 - Current
Job overview
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Established performance goals for department and outlined processes for achievement.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Collaborated with executive management to develop strategic initiatives and long term goals.
- Streamlined and optimized our full-cycle recruitment process, resulting in more efficient and effective hiring process.
- Successfully established seamless payroll process by implementing Rippling, resulting in streamlined operations and improved accuracy.
Storylines Global Inc.Miami
Vice President, Operations
07.2022 - Current
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Devised processes to boost long-term business success and increase profit levels.
- Identified opportunities to improve business process flows and productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to executive management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Clarified roles, responsibilities and expectations of staff.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Storylines Global Inc.Miami
Project Management Office Director
07.2022 - Current
Job overview
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Oversaw quality assurance testing on new installations.
- Provided personalized end-user training, offering education via in-person and online courses.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers and executive management on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Recruited and oversaw personnel to achieve performance and quality targets.
Storylines Global Inc.Miami
Corporate Operations Manager
01.2021 - 07.2022
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Debutify Inc.Alberta
Human Resources Manager
09.2020 - 09.2021
Job overview
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Developed succession plans and promotion paths for all staff.
- Devised hiring and recruitment policies for more than100 employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for not less than 10 new hires per week.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Accurately prepared weekly payroll and tracking data using Quickbooks Online and Hubstaff.
- Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Coordinated ongoing technical training and personal development classes for staff members.
- Retained 100% protocol on management tools and procedural accuracy.
International Social Media Association NSW
People & Culture Manager
01.2021 - 06.2021
Job overview
- Devised hiring and recruitment workflow and policies for ISMA, a non-profit Association that focuses on Social Media Awareness.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed monthly schedules and assignments for volunteer staff.
- Worked with senior case managers to coordinate team development activities and trainings.
- Conducted community workshops to promote different programs and educate public on available services.
BroadPath Healthcare Solutions Inc.Tucson
Recruiting & Country Manager
01.2019 - 09.2020
Job overview
- Travel for Training or important meetings to the Headquarters in Tucson Arizona
- Ready with a B1/B2 Visa - Multiple Entry to the US for 10 Years for any travel requirement
- Manage every aspect of the newly expanding operation in-country
- Recruit the very best talent in this new market
- Collaborate with local businesses to acquire all necessary resources and services
- Conduct extensive research regarding the market and learn everything possible
- Develop marketing and production teams with local expertise
- Collaborate with executive and leadership to strategize how best to roll out the product line
- Become a student of the culture, remaining aware of customs and manners always
- Synthesize monthly, quarterly, and annual reports on progress and development
- Network effectively with local clients and develop strong professional relationships
- Work to ensure deadlines are met and budgets are maintained
- Mentor direct reports, especially in regard to the company's values and vision
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked with senior leadership in overhauling Salesforce.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Developed succession plans and promotion paths for all staff.
BroadPath Healthcare SolutionsTucson
Recruiting Manager
05.2018 - 02.2019
Job overview
- Partial Work at Home and On-Site at our PH Office if i am in country
- I do frequent visits to our Headquarters in Tucson Arizona for trainings, important seminars and client meetings.
- Developed succession plans and promotion paths for all staff.
- Devised hiring and recruitment policies for 265 employees of the company.
- Adhered to corporate branding requirements when filling positions.
- Managed recruitment team and educated and mentored new advisors.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Worked with senior leadership in overhauling Salesforce.
- Facilitated communication and coordination between employees and management by Scheduled Meetings per Project
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with cross-functional departments to create, manage and maintain Salesforce and Quickbase reporting.
- Adhered to all federal and state guidelines and managed payroll and benefits for over 265 employees Offshore.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Retained 100% protocol on management tools and procedural accuracy.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Directed onboarding and training for over 1500 new Seasonal Onshore employees each year, keeping company operations smooth and production efficient with skilled candidates.
BroadPath Healthcare Solutions Inc.Tucson
Recruiter
01.2017 - 01.2018
Job overview
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Developed lists of qualified candidates for corporate hiring managers.
- Collaborated with Senior Manager to develop and integrate workforce planning, analysis and solutions.
- Conducted 5recruiting events per year, virtually or face to face visits to grow passive talent pipeline to prepare for future hiring needs.
- Verified applicant references and employment detail
- Craft job descriptions and interview question kits
- Organize candidate data and all communication in one platform
- Analyze recruitment metrics, like time-to-hire and source of hire
- Set hiring goals including timeframes and deliverables
- Organize HR events (job fairs, career days, in-house recruitment events)
- Source candidates online and offline
- Ensure communication with candidates is prompt and professional at all stages (from the moment they apply until they are on board or turned down)
- Review HR practices and make sure they are applied through the entire recruiting process
- Establish assessment methods to test candidates on job-related skills (e.g. computer skills test, role-playing activities)
- Form strong relationships with past applicants and passive candidates for future opportunities
- Scheduled and conducted 65 interviews each week.
- Oversaw full cycle recruiting for 600 vacancies each quarter.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Kaye Bassman Inc.Plano
Project Manager
05.2016 - 05.2017
Job overview
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Modified and directed project plans to meet organizational needs.
- Provided management for 200+ internal personnel, contractors and vendors.
- Boosted revenues by coordinating and executing Recruiting and Corporate projects and growing inventory diversity.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
Kaye-Bassman Inc.Plano
Recruiting and Talent Acquisitions Team Lead
06.2015 - 01.2016
Job overview
- Guide and manage the overall provision of talent management and HR services, policies, and programs for the company including but not limited to:
- Work closely with management and functional leads to understand the current and future staffing requirements, including staffing levels, locations and qualifications.
- Perform the full lifecycle recruiting and staffing; Establishes and leads the recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce and effectively retain existing talent. Interviews management; performs pre-screening activities and serves as part of the interview team for position finalists.
- Implement innovative sourcing strategies and techniques to build a pipeline of qualified candidates aligned with the corporate culture, utilizing social networks, employee networks and professional organizations. Coordinates and attends recruiting events such as job fairs and college open houses.
- Post positions using a variety of venues including websites, linkedIn, etc.
- Performance management and improvement systems.
- Formulates and recommends talent management policies and objectives for the company on any topic associated with employee relations.
- Employee, consultant and contractor screening.
- Employee onboarding, development, needs assessment, and training; employee relations.
- Policy development and documentation; Develops and administers programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
- Payroll, compensation, leave, and benefits administration.
- Interface with talent management consultants, attorneys, and training specialists, and coordinates company use of insurance brokers, insurance carriers, pension administrators, and other outside sources.
- Conduct a continuing study of all talent management policies, programs, and practices to keep management informed of new developments.
- Prepares periodic reports for the Chairman, President, and CEO, as necessary or requested, to track strategic goal accomplishment.
- Manages the development and maintenance of the Human Resources sections of both the company website, particularly recruiting, culture, and company information; and the employee Intranet, wikis, newsletters, and so forth.
- Partners with management to communicate talent acquisition and management policies, procedures, programs aligned with corporate culture and mission.
- Updates employee handbook on a regular basis as requested by the CEO.
- Monitors and advises managers and supervisors in the progressive discipline system of the company. Monitors the implementation of a performance improvement process through action plans with non-performing employees.
- Develops recommendations for employment terminations and presents them to the CEO for approval.
- Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
- Monitors all pay practices and systems for effectiveness and cost containment.
- Ensure that talent management initiatives are focused and aligned on improving operational and program effectiveness plus alignment with entrepreneurial corporate culture and efficiency.
- Keeps the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.
- Maintain the confidentiality of all the company deliberations and plans.
- Any other tasks requested by the President and CEO.
Timeline
Vice President, Human Resources
Storylines Global Inc.
07.2022 - Current
Vice President, Operations
Storylines Global Inc.
07.2022 - Current
Project Management Office Director
Storylines Global Inc.
07.2022 - Current
Corporate Operations Manager
Storylines Global Inc.
01.2021 - 07.2022
People & Culture Manager
International Social Media Association
01.2021 - 06.2021
Human Resources Manager
Debutify Inc.
09.2020 - 09.2021
Recruiting & Country Manager
BroadPath Healthcare Solutions Inc.
01.2019 - 09.2020
Recruiting Manager
BroadPath Healthcare Solutions
05.2018 - 02.2019
Pediatric First Aid and Use of AED
03-2018
English Communication Skills II
03-2017
Recruiter
BroadPath Healthcare Solutions Inc.
01.2017 - 01.2018
Project Manager
Kaye Bassman Inc.
05.2016 - 05.2017
Recruiting and Talent Acquisitions Team Lead
Kaye-Bassman Inc.
06.2015 - 01.2016
Construction Safety Essentials
05-2015
Trinity University Of Asia
Bachelor of Science from Business Administration
06.2013 - 01.2016
AMA Computer University
Bachelor of Science from Computer Science
06.2011 - 03.2013
ICDL Advanced Training Program
07-2009
ICDL Basic Training Program
02-2009
Philippine Best Teachers Society
High School Diploma
06.2006 - 03.2010
Basic Arabic Language
03-2003
Software
LinkedIn Admin Management
Advanced Excel Skills
Microsoft Office 365 Admin Management
ClickUp Admin Management
Slack Admin Management
Miro Enterprise Management
Hubspot
Google Workspace Admin Management
Rippling
Bamboo HR
Google Data Studio
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