ANGELA MILLEN
Pelion,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Sales Agent
Liberty Mutual Insurance
08.2021 - Current
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
- Proactively sought referral opportunities from satisfied customers which led to an increase in new business acquisition.
- Upsold additional products and services after identifying customer needs and requirements.
- Obtained underwriting approval by completing application for coverage.
- Generated quotes and proposals for clients to match individual needs.
Call Center Specialist
Spectrum
11.2018 - 08.2021
- Streamlined call center operations for increased productivity by implementing effective communication strategies.
- Developed comprehensive knowledge of company products and services to provide expert assistance to customers.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Mentored new hires on best practices and call center protocols, contributing to their successful integration into the team.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
Branch Manager
Carolina Payday Loans
06.2017 - 11.2018
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
Branch Manager
Always Money Finance
02.2010 - 06.2017
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Education
GED -
Brooklyn Cayce High School
Cayce SC06.1986
Skills
- Flexible and Adaptable
- MS Office
- Analytical Thinking
- Relationship Building
- Microsoft Word
- Analytical and Critical Thinking
- Organizational Skills
- Attention to Detail
- Verbal Communication
- Cross-selling
- Customer service
- Active listening
Timeline
Licensed Insurance Sales Agent
Liberty Mutual Insurance
08.2021 - Current
Call Center Specialist
Spectrum
11.2018 - 08.2021
Branch Manager
Carolina Payday Loans
06.2017 - 11.2018
Branch Manager
Always Money Finance
02.2010 - 06.2017
GED -
Brooklyn Cayce High School