Angela Miller
Columbia,MO
Summary
Multi-talented Director focused on streamlining operations and increasing team productivity. Fully versed in office functions to meet deadlines. Mentors and coaches staff to optimal levels of productivity and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Director, Coding & Coding Education
Optum
04.2018 - 12.2023
- Managed a team of professional coders for Medicare Advantage Risk Adjustment
- Plan, implemented, and delivered, through multiple formats consisting of live, source materials and PowerPoint to align with CMS and Insurance payer guidance
- Guide clinical and non-clinical professionals to comply with regulatory standards
- Improved processes to ensure timely submissions
- Managed coding-end-to-end processes
- Collaborate with vendor partners, clinical partners, and CDO management to ensure successful programs
- Innovated methods to create efficiencies, improving associate and customer experience.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
Associate Director of Professional Coding
University Healthcare, MU Health
01.2017 - 02.2018
- Successfully led a team of 60 plus academic multi-specialty coders and supervisors
- Reduced an 8-month charge lag for unbilled claims to billing within 4 DOS
- Increased charges from 2 million to 2/75 million within the first 6 months
- Implemented new employee training policies
- Improved return results for all Managed Medicare and Medicaid claims
- Analyzed CMS and commercial payer policies to continue to provide guidance and education that met requirements
- Provided clinical documentation improvement education to physicians, advanced practice providers, residents, and fellows
- Prepared training material for physicians, advanced providers, residents, fellows, and coders
- Developed written policies for coding practices to provide expectations for the coding team
- Provided CEU training courses for internal and external coders
Program Director
McKesson Specialty Health
08.2012 - 12.2016
- 2016 Peak Performance Award Recipient, The US Oncology Network
- Project lead for ICD-10-CM documentation and training
- Analyzed CMS and payer policies to align with regulatory standards to successfully lead the coding team for provider Part B Fee-for-Service and DME claims
- Provide practice oversight to 40 Network oncology and multispecialty throughout the US to focus on clinical and reimbursement business functions and allocation of budgets
- Provide subject matter education to network providers and 20,000 plus business office staff, including coding teams with applicable compliance, billing, and coding-related guidance and updates
- Provide coding audits for multispecialty clinics
- Responsible for development of reimbursement and coding education materials, data reporting analysis of compliance reports
- Provided internal policies and regulations for the network in accordance of state and federal laws and regulations.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO07-2013
Skills
- Expense Control
- Project Management
- Strategic Leadership
- Budget Management
- Process Improvement
- Technical Implementation
- Data Collection
- Public Speaking
- Hiring and Training
- MS Office
- Onboarding and Training
- EMR Experience: Allscripts, Cerner, Practice Management, eClinical works and others
Certification
- AAPC CPC
- AAPC CEMC
- AAPC CPMA
- AAPC Approved Instructor
Timeline
Associate Director, Coding & Coding Education
Optum
04.2018 - 12.2023
Associate Director of Professional Coding
University Healthcare, MU Health
01.2017 - 02.2018
Program Director
McKesson Specialty Health
08.2012 - 12.2016
Bachelor of Science - Healthcare Management
Colorado Technical University
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