Angela Miller
Louisville,KY
Summary
Experienced in various fields, hardworking individual seeking a position to showcase exceptional skills in customer service. Passionate about hands-on roles, thrives in management positions and excels as a team player, always striving to bring out the best in self and co-workers. Eager to contribute expertise and contribute to the success of an organization that values service excellence and teamwork.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Artist
LunaTalisman Creations
02.2017 - Current
- Artist and Designer, and Owner of an at home based accessories business
- Fabricates all accessories and jewelry
- Excellent computer knowledge and skills
- Maintains inventory and sales goals
- Provides from home customer care and service
- Helps customers from home with custom design
- Owner and sole employee
- Maintains all vendor relations and provides customer service handling any complaints or questions
- Provides personal and unique design concepts using the finest available components, stones, jewels and metal and material, and provides clarity and knowledge of crystals, healing, using the customers personal needs and experiences for inspiration.
- From home based business and customer service.
Server/ShortOrderCook/Cashier
BURGER BOY
02.2021 - 12.2021
- Cashier, cook, expediter, barista, prep, handle all cash and credit transactions, maintain an accurate drawer, cash drops, detailed paperwork every shift, customer service, take accurate phone orders, keep a clean dining room and kitchen, food and sanitation experience, food safety experience
- Update orders from distributors, shipping and receiving, handle any complaints, voids and constantly communicate any and all menu changes and promotions.
Server
Come Back Inn
06.2014 - 06.2018
- Server in a Louisville favorite Italian cafe
- Exhibited deep knowledge of serving wine and spirits and ability of pairing it with food and demonstrated a complete understanding of the menu
- Outstanding ability to communicate all special instructions
- Ability to perform all physical work in shift
- Computer knowledge and food storage and sanitation knowledge
- Hostess, seated customers
- Handled all complaints in a timely manner
- Provided optimal care and service to guests.
Assistant Retail Manager
Pacific Sunwear of California Inc.
06.2011 - 08.2014
- Retail assistant manager in a California surfer inspired shop
- Administered daily operations and insured all company policies were adhered to
- Merchandise management and created sales windows and styled merchandise to best showcase clothing, shoes and accessories
- Gained computer knowledge and skills to track sales of individual associates and had unmatched personal sales each week
- Organized and guided artistic work, organization, inventory budgets, loss prevention and vendor relations
- Handled project management
- Team leadership and team liaison, gained strong verbal communication skills
- Maximized productivity and staff development
- Maintained maximum revenue potential through training sales team
- Oversaw opening and closing operations and administered financial processes including accounts, updating customer service files and ensured store was always ready for internal analysis for quality assurance and inventory.
Server/Bartender
Lynn's Paradise Cafe
04.2003 - 02.2013
- Server and Bartender and Trainer in an upscale 50's style pop culture cafe and diner
- Featured on the food network
- Server in a high volume yet upscale cafe
- Gained skills as a barista and handled all education of employees in wine and spirits
- Bar manager
- Provided knowledgeable and prompt service and helped perfect Lynn's famous Bloody Mary cocktail
- Monitored and collected cash for food and drinks
- Handled promotions for seasonal events
- Monitored stock of all beverages and garnishes
- Organized and participated in all staff meetings both before and after shifts
- Assisted guests and resolved all queries and issues/concerns
- Full service cafe with breakfast lunch and dinner
- Also worked in the kitchen doing prepping and expo of food
- Ensured compliance with all laws for sanitation and alcohol service
- Server, maintaining a full section while preforming side duties
- Accurately communicated daily specials and took accurate orders and maintained guest happiness
- Vast knowledge of menu items and food storage and sanitation and service
- Kept an correct cash bank always and handled opening and closing duties and cash drops.
Bartender
Woody's Bar & Grill
05.2005 - 08.2011
- Bartender and manager in an Old Louisville bar
- Remarkable knowledge of spirits, cocktails and wines
- Exceptional ability with customer service and taking special instruction while providing customer service and maintaining guests experience
- Short order cook and server
- Familiarity with computer applications and ability to interact with coworkers and customers
- Handled opening and closing duties, cash drops and the securing of the property.
Server/Bartender
Ramsi's Café on the World
02.1994 - 04.2004
- Server and bartender in a popular and busy full service cafe
- Created wine lists and implemented training in wine service and pairings to all employees
- Handled all scheduling of wait staff and oversaw training of new staff
- Familiarity with computer applications and sanitation laws
- Greeted, seated and provided guests with the very best in all areas of service
- Communicated deep knowledge of the menu, and provided excellent care to all patrons
- Bartender handled training with wine and spirits
- Customer care and fine dining service in a casual upscale Louisville restaurant
- Would often be the last employee to leave after checking out all other servers check-out for the evening, handled locking up and dropping cash into the company safe.
Education
Associates Degree In Arts And Humanities - Social Work
Jefferson Community and Technical College
Louisville, KY01.2004
Skills
- Restaurant Experience, Restaurant Management
- Food Serving, Hostessing, Bussing, Server Assistanting
- Bartending Experience
- Barista Experience
- Cooking and Baking, Expediting
- Hospitality, Concierge
- Wine and Spirits
- Communication in Adult Arena
- Computer Literacy, AdobeCreative Suite, Office and Word, Digital Dining, Squirrel, DOS
- Social Media Management
- Store Management
- Retail Management
- Sales, Merchandising
- Loss Prevention
- Photography
- Illustration
- Teaching
- Smashing Sales Goals
- Motivated Working from Home, Self Starting and Driven
- Quality Work
Certification
- Food Handler Certification, 01/01/16, Present
- Certified for Food Safety and Sanitation, 01/01/16, Present
- Vaccinated for Covid-19, Boosted for Covid-19, 01/01/20, Present
- Vaccinated for Influenza and Hepatitis A, 03/01/16, Present
- Bartender License
Personal Information
Willing To Relocate: Anywhere
Timeline
Server/ShortOrderCook/Cashier
BURGER BOY
02.2021 - 12.2021
Artist
LunaTalisman Creations
02.2017 - Current
Server
Come Back Inn
06.2014 - 06.2018
Assistant Retail Manager
Pacific Sunwear of California Inc.
06.2011 - 08.2014
Bartender
Woody's Bar & Grill
05.2005 - 08.2011
Server/Bartender
Lynn's Paradise Cafe
04.2003 - 02.2013
Server/Bartender
Ramsi's Café on the World
02.1994 - 04.2004
Associates Degree In Arts And Humanities - Social Work
Jefferson Community and Technical College