Angela Miller
Alexandria,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Caregiver
Bordelons
Alexandria, LA
11.2018 - 09.2023
- Built strong and trusting support with clients and loved ones.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Asst Mgr/Head Cashier
Dollar Tree
Oakdale , LA
04.2017 - 08.2018
- Ensured compliance with regulatory requirements and industry standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Asst Front Desk Mgr
Comfort Inn Hotel
Alexandria, LA
03.2014 - 12.2017
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- I Did payroll every 2 weeks
- I Prepared weekly work schedule for employees
- I took care of daily deposits
- Ran audit
- Over seen multiple employees, and their training
Front Desk Receptionist\ Head Housekeeper
Best Western Hotel
Oakdale, LA
10.2012 - 04.2013
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- I oversaw employees and their duties.
- I inspected employees 'work once it was finished.
- I checked the guest into rooms
- I assigned guest rooms to reservations.
Education
High School
Bolton High School
Alexandria, LASkills
- Compassionate client care
- Medication coordination
- Documentation
- Medical records management
- Client transportation
- Medical record-keeping
- Records maintenance
- Problem-solving
- Relationship building
- Respectful and compassionate
- Flexible schedule
- Verbal and written communication
- Social interaction
- Care plan assessment
- Compassion and empathy
- Time management
- Appointment confirmation
- Correspondence typing
- Mail distribution
- Mail coordination
- Office supplies inventory management
- Confidentiality handling
- Office management
- File management
- Telephone etiquette
- Multi-line telephone systems
- Guest relations
- Log book monitoring
- Performance improvement
- Project management
- Hospitality services
- Issue handling
- Budget assistance
- Sales monitoring
- Team leadership
- Scheduling and planning
- Staff supervision
- Conflict resolution
- Closing oversight
- Consulting
- Sales strategies
- Staff development
- Employee performance evaluations
- Performance reviewing
Timeline
Caregiver
Bordelons
11.2018 - 09.2023
Asst Mgr/Head Cashier
Dollar Tree
04.2017 - 08.2018
Asst Front Desk Mgr
Comfort Inn Hotel
03.2014 - 12.2017
Front Desk Receptionist\ Head Housekeeper
Best Western Hotel
10.2012 - 04.2013
High School
Bolton High School