Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Angela Miller

Nashville,AR

Summary

Skilled nursing professional with strong background in patient care coordination and healthcare management. Demonstrates expertise in clinical assessment, discharge planning, and patient advocacy. Known for fostering team collaboration, adapting to evolving needs, and delivering meaningful outcomes. Equipped with excellent communication skills, critical thinking, and ability to navigate complex healthcare systems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Nurse

Elite Home Health/LHC Group
03.2015 - Current
  • Provide and direct provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, ad agency policies.
  • Coordinate plan of care with other healthcare professionals involved in care and help to achieve and maintain continuity of patient care.
  • Initiate, develop, implement, and make necessary revisions to the plan of care in collaboration with physician and other health care professionals involved in patient's care.
  • Directly and indirectly supervise care provided by the home health aides and licensed practical nurses, provide instruction as appropriate and assigned tasks according to state and federal regulations. Also provide required supervisory visits.
  • Provide high quality clinical services within scope of practice and within infection control standards, in accordance with the plan of care, and in coordination with other members of the health care team.
  • Accurately and timely complete the comprehensive assessments (OASIS) including medication reconciliation.
  • Make initial and/or comprehensive nursing evaluation visits, ensures patients meet home health eligibility and medical necessity guidelines as defined by payer source, accurately determine primary focus of care, develop plan of care within state specific guidelines with the physician, and submits accurate documentation.
  • Communicates relevant information timely and effectively with appropriate agency staff any patient care issues or needs. Communicates timely and effectively with physicians, patients, and family members to ensure quality care and service excellence.

Clinical Triage Nurse

LHC Group
06.2024 - 07.2025
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
  • Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
  • Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
  • Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
  • Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
  • Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
  • Triaged up to 40 calls per day from patients, hospitals, and/or physician's offices.

Quality Review Examiner

LHC Group
04.2023 - 02.2025
  • Conducted between 75-100 comprehensive quality reviews weekly to ensure compliance with regulatory standards and internal policies.
  • Collaborated with cross-functional teams to align quality objectives with organizational goals.
  • Facilitated communication between management and front-line staff regarding critical quality concerns, fostering a collaborative approach to problem solving.
  • Collaborated with cross-functional teams to identify root causes of quality issues and implement corrective actions.
  • Analyzed quality metrics to identify areas for process improvement.
  • Conducted thorough reviews of documentation for compliance with regulatory standards.
  • Thoroughly reviewed the medical record as part of the OASIS review processes and recommended the most accurate codes, adhering to the official OASIS guidelines as approved by CMS.
  • Reviewed plan of care, recommended edits to clinician and made edits to POC based on updated provider orders.
  • Consistently engaged directly with clinician to improve accuracy of OASIS assessments, ensure proper development of the plan of care relevant to the primary focus of care and patient assessment, and assure clinically appropriate discharges.
  • Assessed clinical documentation to ensure that it supported the recommended OASIS and POC changes.
  • Participated in staff meetings and educational sessions.
  • Maintained accurate and timely review of OASIS time points and all related interdisciplinary documentation.

Patient Care Manager

Elite Home Health/LHC Group
10.2015 - 04.2023
  • Oversaw a team of 75-100 patients
  • Assessed patient needs through home visits, ensuring adherence to treatment protocols and safety guidelines.
  • Collaborated with multidisciplinary teams to enhance communication and streamline patient services.
  • Monitored progress of care plans, adjusting strategies based on patient response and feedback.
  • Ensured patient needs were continuously assessed and care rendered was individualized to patient needs, appropriate and reasonable, and met home health eligibility criteria, and in accordance to physician orders.
  • Oversaw and assured development, implementation, and updates to the individualized patient plan of care.
  • Managed and documented phone calls from physicians, clinicians, patients, referral sources, and communicated patient updates/new orders to clinicians. Used coordination notes to document as needed.
  • Provided direct patient care as needed
  • Reviewed assessments and plans of care daily and consulted clinicians with recommendations, as appropriate.
  • Followed up on lab and other clinical diagnostic test, made physician contact regarding results and communicated plan of care modifications to clinicians.
  • Participated in weekly case conference meetings to discuss patients progress with multidisciplinary team.
  • Assisted in orientation of new agency personnel.
  • Participated in on call rotation
  • Followed up with on call events daily
  • Received report from weekend and after-hours clinicians admitting new patients.
  • Entered infection control and incident reports/occurrences into the online Risk Management Incident reporting system per policy.
  • Mentored new staff members, fostering a culture of continuous learning and professional development.
  • Coordinated comprehensive patient care plans to optimize health outcomes and resource allocation.

LPN

Pleasant Manor Nursing And Rehab
08.2010 - 08.2015
  • Cared for wounds, provided treatments and assisted with procedures.
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Assisted with admissions, appointments, transfers and discharges.
  • Collaborated with RN's, LPN's, therapists, social worker, dietician, administration and pharmacist to assess patient needs, plan and modify care and implement interventions.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Supported physicians during monthly or weekly rounds.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Administered medications and monitored patient responses to ensure optimal recovery and comfort.
  • Assisted in developing individualized care plans in collaboration with nursing staff and physicians.

Education

Associate of Science - Registered Nurse

Cossatot Community College of The University of Arkansas
Nashville, AR
12.2014

Skills

  • Ability to analyze OASIS data at a high level, and to accurately interpret and apply current OASIS guidelines, Conditions of Participation, and PPS guidelines to find opportunities for training and development
  • Computer skills with ability to use MS Office applications, OASIS review software, and clinical documentation software as well as reports available in these programs
  • Process Implementation
  • Utilization Management
  • Medicare Compliance
  • Nursing staff leadership
  • Data collection
  • Lab result interpretation
  • Wound care
  • Infection control measures
  • Medication and IV administration
  • Direct patient care

Certification

  • CPR certified
  • Cos-C Oasis certification

Additional Information

I am a very dedicated, hard worker who considers my job one of my highest priorities and I always give it my all to do the best job I can to ensure best practice and the most optimal outcomes for my patients.

Timeline

Clinical Triage Nurse

LHC Group
06.2024 - 07.2025

Quality Review Examiner

LHC Group
04.2023 - 02.2025

Patient Care Manager

Elite Home Health/LHC Group
10.2015 - 04.2023

Registered Nurse

Elite Home Health/LHC Group
03.2015 - Current

LPN

Pleasant Manor Nursing And Rehab
08.2010 - 08.2015

Associate of Science - Registered Nurse

Cossatot Community College of The University of Arkansas

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