Angela Mimbs

• Responsible for providing the public with information about Social Security programs and services
• Review and evaluate information to determine eligibility for the benefits Social Security administers and updating personal records using SSA computer systems
• Handled confidential information as well as maintain confidentiality to abide by data-protection laws, build constituents trust and to keep their personal information safe
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Exceeded established service goals
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Sorting mail in delivery sequence for the assigned route, receives and signs for accountable mail, loads mail in vehicle, and delivers mail to customers on a prescriber route
• Collect monies and receipts for accountable mail, picks up mail from customers roadside boxes, and sells stamps, stamped paper and money orders
• Furnishes routine information concerning postal matters and provides requested forms to customers, returns mail collected, undeliverable mail, and submits monies and receipts to post office.
• Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
• Met performance targets consistently through hard work and efficient handling of each stop.

• Monitoring patient condition by observing physical and mental condition, intake and output, and exercise
• Supporting patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Maintained clean and well-organized environment for client happiness and safety.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.

• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Guided employees in handling difficult or complex problems.
• Answered phone calls and responded to questions and concerns.

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