Angela Mitchell
Colorado Springs,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with twenty years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Smash Burger
08.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Self-motivated, with a strong sense of personal responsibility.
Traveling Manager
Village Inn Restaurant
03.2015 - 06.2021
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs.
- Managed business accounts with strong focus on achieving high levels of client praises and loyalty.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
Director of Food and Beverage
Hemmingway's Piano Bar
01.2010 - 03.2015
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
Education
Bachelor of Science - Hospitality
East Tennessee State University
Johnson City, TN05.2008
Skills
- Multimillion-Dollar P&L Management
- Purchasing and Planning
- Data Review
- Vendor Partnerships
- Performance Analysis
- Problem Resolution
- Negotiation
- Cost Analysis and Savings
- Top Talent Recruiting, Hiring and Retention
- Departmental Operations Management
- Profit and Loss Accountability
Timeline
General Manager
Smash Burger
08.2021 - Current
Traveling Manager
Village Inn Restaurant
03.2015 - 06.2021
Director of Food and Beverage
Hemmingway's Piano Bar
01.2010 - 03.2015
Bachelor of Science - Hospitality
East Tennessee State University