ANGELA MITCHELL
Cheyenne,Wyoming
Summary
Experienced in professional store management with a proven ability to drive sales and achieve operational excellence. Strong background in team leadership, training, and fostering a collaborative work environment. Skilled at bringing out the best in the team. Known for adaptability and consistently meeting and exceeding business goals. Proficient in inventory management, customer service, and strategic planning, ensuring smooth operations and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Store Manager District Trainer
Take 5 Oil Change
06.2020 - Current
- Consistently achieved sales targets by effectively motivating employees through goal-setting, rewards programs, and incentives.
- Managed profit margins by carefully analyzing financial reports, identifying areas of opportunity for cost reduction or revenue growth.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Conducted regular performance evaluations of staff members, providing constructive feedback and coaching for continuous improvement.
- Established strong relationships with vendors and suppliers, ensuring optimal pricing negotiations and timely product deliveries.
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Ensured a safe working environment for all employees by adhering strictly to company safety guidelines while also promoting workplace safety awareness through regular trainings.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Researched and obtained relevant course materials to achieve training objectives.
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
Server
Perkins Restaurant & Bakery
Altoona, Iowa
08.2016 - 02.2020
- Provided outstanding service to new and long-standing customers, met or exceeded sales targets on a consistent basis, answered questions or made recommendations for complementary products, dealt with complaints or problems with a positive attitude, responsible and trustworthy, delivered fast, friendly and knowledgeable service, good rapport with rotating staff of 4 cooks
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Commercial Cleaning
CR Services
01.2009 - 04.2014
- Cleaned, stocked and supplied designated areas, stocked and maintained supply rooms, followed all health and safety regulations, carried out heavy cleaning tasks and special projects
- Sites cleaned included banks and State office buildings
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Ensured timely completion of tasks by efficiently managing multiple cleaning assignments simultaneously.
Property Management Assistant
Escoshio and Fairway Apartments
02.2005 - 03.2007
- Oversaw daily operations, maintenance, and administration of various properties; cleaned, maintained, painted and completed lawn care; followed federal guidelines; maintained property by resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Promptly responded to tenant complaints and concerns for 2 properties.
- Maintained Federal Housing regulations.
Education
Associates degree - Automotive
Boise State University
Boise, ID05-2001
Skills
- Efficient Store Management
- Resource Management
- Guidance and Support
- Customer engagement
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
- Decision-making
- Leadership development
- Self motivation
Timeline
Store Manager District Trainer
Take 5 Oil Change
06.2020 - Current
Server
Perkins Restaurant & Bakery
08.2016 - 02.2020
Commercial Cleaning
CR Services
01.2009 - 04.2014
Property Management Assistant
Escoshio and Fairway Apartments
02.2005 - 03.2007
Associates degree - Automotive
Boise State University
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