Angela Mitchner
Indianapolis,Indiana
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Shipt
Indianapolis, IN
01.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Handled merchandise in accordance with product handling standards.
Food Service Manager
Kroger
Indianapolis, IN
06.2018 - 02.2022
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided ongoing training for new employees on safe food handling practices.
- Coordinated catering services for special events.
- Rotated and replenished products in display cases.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Resolved customer complaints promptly in a professional manner.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Served customers by phone to take orders and answer product or service questions.
- Maintained records of food inventory, supplies, and equipment.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Ensured proper portioning and serving of meals according to established standards.
- Trained new employees to perform duties.
- Adhered to company food, safety, quality and sanitation policies.
Education
GED -
State Of Indiana
Skills
- Quality Assurance
- Mileage Tracking
- Cargo Handling
- GPS Navigation
- Goods Transport
- Order Verification
- Problem-Solving
- Team Development
- Portion Control
- Operations Management
- Sales Planning
- Customer Service
- Staff Leadership
- Payroll Administration
- Sanitation
- Scheduling
Certification
- Food Safety Manager 7/16/2020-7/16/2025 21690591
References
References available upon request.
Timeline
Delivery Driver
Shipt
01.2023 - Current
Food Service Manager
Kroger
06.2018 - 02.2022
GED -
State Of Indiana