Angela Mlynarek
Summary
Strategic, data-driven professional with 20+ years of experience in portfolio management, stakeholder engagement, and continuous improvement. Proven ability to analyze data, refine priorities, and implement tracking and reporting systems that strengthen accountability and inform strategic decisions. Skilled in cultivating collaborative relationships, coordinating cross-functional initiatives, and developing tailored communications to support organizational goals, operational efficiency, and measurable outcomes.
Overview
1
1
Certification
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Business Owner
auntie asparagus
01.2023 - Current
- Conduct market analysis and competitive benchmarking across multiple product categories to develop and refine sourcing strategies that maximize margin and identify emerging market opportunities
- Negotiated pricing, terms, and payment conditions with diverse supplier base to optimize total cost of goods while ensuring quality standards and supply continuity
- Cultivated collaborative vendor relationships through regular communication and proactive issue resolution to consistently exceed service expectations and delivery commitments
- Established transparent procurement processes with documented vendor selection criteria and compliance controls to enhance order success rates
- Managed independent business alongside a full-time role
Specialist, Portfolio Management
Ascension Technologies
12.2016 - 11.2025
- Led transition and alignment initiatives for internal and external entities adopting organizational governance standardization, delivering training programs that minimized clinical and business operational impacts
- Established integration between Service Request and Contract Management modules, enabling enhanced cost transparency and lifecycle visibility for multi-year contractual agreements during MSP model transition
- Delivered monthly executive reporting on high-level design and discovery scoring prioritization to support leadership resourcing allocation decisions and drive conversion of manual processes to ServiceNow automation
- Led transition and alignment initiatives for internal and external entities adopting organizational governance standardization, delivering customized training programs to minimize clinical and business operational impacts
- Collaborated with cross-functional stakeholders to standardize governance processes and manage work queues across technology portfolio, enhancing operational consistency
- Previous Roles: Senior Analyst, Analyst on SIAM team (previously ITSM)
IT Service Management Lead
Wheaton Healthcare
05.2014 - 12.2016
- Engaged cross-functional leaders to prioritize process development and maturation initiatives, ensuring optimal resource utilization throughout service lifecycle and enhancing delivery outcomes
- Facilitated engagement with cross-functional leaders to prioritize process development and maturation initiatives, ensuring optimal resource utilization throughout the service lifecycle to achieve improved delivery outcomes and cost reduction
- Led project for IT Portal launch, increasing self-service adoption of IT service offerings and reducing manual support ticket volume
- Monitored KPIs and service quality metrics in partnership with service providers to maintain performance targets and mature quality standards for specific use cases
- Educated stakeholders on ITIL best practices and service management frameworks, fostering organizational maturity and alignment with industry standards
Change & Release Coordinator
CorTech LLC for Rockwell Automation
01.2014 - 05.2014
- Ensured quality control for 24/7 SAP support team of 130+ employed and contracted resources, achieving 100% compliance with Release and Change Management contracts from QA to customer delivery
- Coordinated with global teams to ensure change windows aligned with business requirements and minimized service disruption across multiple time zones
- Enhanced reporting capabilities for cross-functional distribution, driving increased Change Advisory Board (CAB) participation and improving decision-making and release success rates
- Developed educational materials for analysts on Change Management software and procedures
Change Coordinator
Glacier Bancorp, Inc.
11.2010 - 12.2013
- Coordinated design, build, and operationalization of IT Service Management software tool replacement initiative, automating processes across Glacier Bancorp's divisions through dynamic expression logic and customization of service offerings, workflows, forms, and event monitors
- Developed and matured Change Management documentation and reporting frameworks, including CAB agendas, action plans, Forward Schedule of Change, QA requirements, security protocols, and authorization documentation, achieving 99.98% process compliance throughout tenure
- Established governance standards and quality controls that supported regulatory compliance and risk mitigation across the technology change portfolio
- Optimized IT metrics reporting for board members and department managers, delivering insights into change activities, risk profiles, and operational performance trends
- Optimized IT metrics reporting for board members and department managers, providing meaningful insights into change activities, risk profiles, and operational performance trends
Education
Business Communication
University of Wisconsin
WI 01.2005 - 05.2007
Behavioral Sciences
Flinders University
Adelaide, Aus 12.2003 - 05.2004
Skills
- ServiceNow Automation
- Business Process Improvement
- Market analysis
- Product Development Strategy
- Product Lifecycle Management
- Supplier Relationship Management
- Vendor management
- Supplier negotiation
- Vendor Contract Management
- Purchase Order Management
- Service improvement
- Cross-functional leadership
Certification
2022-12 - Six Sigma Yellow Belt - Coursera, 2022-10 - Successful Negotiation - Coursera and University of Michigan, 2020-10 - Certified Scrum Product Owner - Skillbook Academy, 2020-09 - Certified Scrum Master - Skillbook Academy, 2017-10 - ITIL Expert Certification (v3) - Axelos
Timeline
Business Owner
auntie asparagus
01.2023 - Current
Specialist, Portfolio Management
Ascension Technologies
12.2016 - 11.2025
IT Service Management Lead
Wheaton Healthcare
05.2014 - 12.2016
Change & Release Coordinator
CorTech LLC for Rockwell Automation
01.2014 - 05.2014
Change Coordinator
Glacier Bancorp, Inc.
11.2010 - 12.2013
Business Communication
University of Wisconsin
01.2005 - 05.2007
Behavioral Sciences
Flinders University
12.2003 - 05.2004