ANGELA M. NAVA
Summary
Experienced Certified Medical Assistant with a strong track record in managing confidential information and providing excellent patient care in fast-paced settings. Known for reliability, flexibility, and exceptional communication skills. Skilled in private physician office and large medical group environments. Committed to efficient task completion through dedication and attention to detail.
Overview
24
24
years of professional experience
Work History
Call Center Supervisor
NJ Urology- Summit Health Group
02.2022 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Checkout Billing Associate
NJ Urology
07.2007 - 02.2022
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Elevated team performance through active participation in training sessions and staying current on industry developments related to billing practices or technologies used within the organization.
- Maintained updated records of customer account information to ensure accurate and timely billing processes.
- Promotion within the company
Office Manager
Nava Contractors
08.2004 - 09.2012
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Promoted within the company
Dental Assistant
Bruno R. Stockinger DDS
01.2001 - 07.2004
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Medical Assistant/ Pharmacy Technician -
HoHoKus School of Business & Medical Science
Hackensack, NJ01.2007
Skills
- Proficient in Windows operating systems
- Bilingual communication in English and Spanish
- Proficient in Microsoft tools
- Healthcare management
- Coaching and mentoring
- Customer service focus
- GreenWay
- STI
Timeline
Call Center Supervisor
NJ Urology- Summit Health Group
02.2022 - Current
Checkout Billing Associate
NJ Urology
07.2007 - 02.2022
Office Manager
Nava Contractors
08.2004 - 09.2012
Dental Assistant
Bruno R. Stockinger DDS
01.2001 - 07.2004
Medical Assistant/ Pharmacy Technician -
HoHoKus School of Business & Medical Science
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